Resources
Emerging Technology Case Studies
Document Processing – The White Hart of Straight Through Processing
I often have conversations with customers who have started Intelligent Document Processing projects as a part of their RPA practice, and a common thread that has emerged is a general discontentment with the Straight Through Processing rate of transaction processing. Just to be clear, straight through processing refers to transactions that do not require a […]
A $1.5MM Lesson in Planning for Scalability
The Mistake of Thinking Small with RPA Projects One of the biggest roadblocks to a successful RPA implementation is a lack of planning for RPA scalability RPA scalability within the business. Executives who see automation as optional tend to have a “start small” attitude towards RPA adoption, taking a piecemeal approach that often results in […]
Implementing NLP-Powered Chatbots for Major E-Learning Provider
The Rise of Virtual Customer Service For any organization, successful customer engagement relies on maximizing and optimizing the potential of digital and physical customer service channels to provide a smooth experience. A 2020 Salesforce study found that 69% of consumers prefer to use chatbots for speedy communication with businesses. Powered by Natural Language Processing (NLP), […]
Retirement Plan Client Request Automation
The Money Out Unit at a Major Financial Services Company is responsible for managing client retirement plan-based requests. The team receives email requests from clients asking to either withdraw, take a loan from, or disburse their retirement plan funds. Rather than bogging down the Money Out team with requests, requiring them to look up client […]
Process Discovery Engagement for Large Healthcare Organization
A large-scale Health Maintenance Organization currently services multiple counties throughout California. Going into 2022, the organization is looking to expand into new services areas with an estimated 2,700 new members expected by the end of the year. The organization currently has an ongoing RPA initiative with a goal to grow the company as a whole […]
Resources
Resources
Emerging Technology Case Studies
I often have conversations with customers who have started Intelligent Document Processing projects as a part of their RPA practice, and a common thread that has emerged is a general discontentment with the Straight Through Processing rate of transaction processing. Just to be clear, straight through processing refers to transactions that do not require a […]
The Mistake of Thinking Small with RPA Projects One of the biggest roadblocks to a successful RPA implementation is a lack of planning for RPA scalability RPA scalability within the business. Executives who see automation as optional tend to have a “start small” attitude towards RPA adoption, taking a piecemeal approach that often results in […]
The Rise of Virtual Customer Service For any organization, successful customer engagement relies on maximizing and optimizing the potential of digital and physical customer service channels to provide a smooth experience. A 2020 Salesforce study found that 69% of consumers prefer to use chatbots for speedy communication with businesses. Powered by Natural Language Processing (NLP), […]
The Money Out Unit at a Major Financial Services Company is responsible for managing client retirement plan-based requests. The team receives email requests from clients asking to either withdraw, take a loan from, or disburse their retirement plan funds. Rather than bogging down the Money Out team with requests, requiring them to look up client […]
A large-scale Health Maintenance Organization currently services multiple counties throughout California. Going into 2022, the organization is looking to expand into new services areas with an estimated 2,700 new members expected by the end of the year. The organization currently has an ongoing RPA initiative with a goal to grow the company as a whole […]
A North American Bank offers a checking program that notifies customers when they sign a check for an amount they do not have available in their account. The program allows customers to resubmit their check when the funds are available, reducing the Bank’s time spent handling bounced checks and preventing customers from having to pay […]
A major American financial, retirement and investment firm receives over 3 million calls on average per year through its Client Service Centers, based in three locations across the United States. Approximately 15% of these calls are regarding loan and withdrawal options, also referred to as Money Out (MO) options, and include withdrawals, old loan payoffs […]
The Procurement Team of a Global Technical and Engineering Services Client receives purchasing requisitions for products and parts on a daily basis. To perform the Vendor Research Process, the Procurement Team’s buyers access these new part requisitions in the company’s Internal Catalogue System, then log into and manually navigate an Inventory Locator Platform to search […]
The HR Department of a Real Estate and Construction Client is responsible for onboarding new employees, a process that includes setting up new accounts in Microsoft Exchange and 365, and determining which product licenses the new user will need based on their position and organizational unit. Since the client onboards about 70 new hires each […]
As the largest, long-standing mortgage subservicer in the United States, Cenlar FSB currently services residential mortgages across the nation. With a diverse client portfolio of banks, mortgage companies and credit unions, the company performs all loan servicing duties on behalf of its clients. Understanding the reality of doing business in a constantly evolving digital landscape, […]
BUSINESS SCENARIO The Accounting Unit at a Large Manufacturing Company creates a financial status report each week displaying all quarterly and year-to-date orders, shipments, backlog, and shippable backlog in order to keep track of the company’s deferred revenue. This report is critical to the company’s accounting operations; it provides a detailed view of the organization’s […]
The Global Finance Unit of a worldwide technology conglomerate is responsible for processing employee payroll each month. Before automation, this process involved a team of ten analysts comparing the data in the business’ Working File against the payroll vendor’s monthly Gross to Net File in order for payroll to be approved. Manual reconciliation for a […]
The Document Processing team at an online education client receives documents as attached to Salesforce’s custom objects. The processors read, rotate, crop, and convert the various file types and multiple attachments to a single PDF document and upload them to a legacy system and perform the data entry. This processing takes around 5 minutes per […]
The joint venture accounting department for a major oil and gas company compares all open cost items (ventures) with data from SAP and is responsible for filtering out which department expenses are complete and need to be closed. Similar to closing a tab at a restaurant, the various departments request money for items throughout the […]
A Major Construction Group has over 20 offices throughout the United States. The company faced significant pain points in managing its back-office and operational processes, several of which had fallen into major backlog. The Accelirate team assessed the processes and determined that these low-value activities would be a waste of human labor, and thus ideal […]
A National Health Insurance Provider is preparing to receive a large number of insurance claims that need to be adjusted using their internal Facets system. These claims were originally kicked out of Facets because they contained errors that needed to be corrected. However, due to company policy these claims are labeled in a way that […]
The Money In department of a Financial Investment Firm is responsible for conducting the Corporate Payroll process each week. Rather than tasking the SME’s with analyzing the incoming Payroll Files and manually navigating the task manager to pull and verify payroll file data, Accelirate implemented a Bot to reconcile payroll files and send the firm’s […]
The Accounting team at a Fashion Retailer currently reconciles their point of sale system to their bank system and performs a point of sales to SAP reconciliation only if they notice a difference in totals. The reconciliation process takes an employee one hour on average and entails retrieving the monthly sales report from SAP and […]
The Account Maintenance team at a Mid-Sized Regional Bank is responsible for handling requests to update account statuses, rates and service changes. These requests come periodically throughout the day and vary in volume, ranging from 40 to 100 requests submitted per day. The Account Maintenance agents spend 12-20 hours each week manually handling these time-sensitive […]
An International Fashion Company holds two yearly shows. After each fashion show, the items debuted are available for sale to the company’s employees. Fulfilling the employee orders involves handoff between 6 different groups: the Fashion Unit, the Finance Department, the individual employees, the Fashion Warehouse, Fashion Account Services, and the International team. Because of this, […]
The Accounting Department of an International Retail and Manufacturing Company’s sub-brand is responsible for recording and applying cash transactions for each month. The SAP payment processing engine requires all cash transactions for each day of the month to be applied by the first business day of the following month – a process that requires a […]
The Finance Planning Department for an International Retail and Manufacturing Company and its subsidiary brand companies receives Electronic Data Interchanges (EDIs) from customers via email that contain purchase order requests. Originally, the employees would print out the EDIs for auditing purposes and were responsible for checking the requisitions, ensuring that the sales document type is […]
FHA MIC Verification Due to the nationwide economic impact of the coronavirus, a large mortgaging investment firm has experienced an increased need for mortgage loan processing. The firm’s loan servicing department is responsible for verifying the status of loans to make sure they are FHA-insured. The Accelirate team created a bot to seamlessly compare the […]
The Accounts Payable Department of a major manufacturing company is responsible for locating and uploading all incoming invoice information into the company’s SAP system. This process is currently extremely manual and consumes up to 75% of the AP team’s day during peak times. The Invoice Processing function is essential to the company’s operations as fulfilling […]
A Global Oil & Natural Gas Exploration/Production Company employs a team of Financial Analysts each month to close out all projects from the previous month and run queries on project cash flows. Using finance department applications and a business warehouse system in SAP, this important process includes: running a variety of reports for the internal […]
A national auto insurance company processes thousands of CMS 1500 forms each month for medical claims billing. This process is extremely manual and takes hours of the billing department’s workday, causing the company to incur high expenses for data entry. The primary purpose of automating this function is to process claim forms more accurately and […]
A major American Auto Insurance company offers a discount for their policy holders who complete a “Cautious Driver” course. After course completion, the Insurance company receives files from three different course vendors and uses two different websites to record the results, populate driver information, look up the insurance policies, and apply the appropriate discounts. This […]
A Major International Manufacturing and Retail Company uses both SAP for data entry and DocuWare to keep track of their inventory and non-inventory invoices. Currently the Accounts Payable department is responsible for sorting through over 500 invoice lines for 100+ invoices daily. This task is very monotonous and can take up to an hour per […]
The Accounts Payable Department of a major manufacturing company is responsible for locating and uploading all incoming invoice information into the company’s SAP system. This process is currently extremely manual and consumes up to 75% of the AP team’s day during peak times. The Invoice Processing function is essential to the company’s operations as fulfilling […]
The Shared Services division of a large manufacturing company is responsible for overseeing the payout of wages and salaries to their employees across a number of different plants and locations both inside and outside of the United States. The Shared Services department currently uses the web-service UltiPro to process and generate the payrolls for their […]
The Accounting Department for a Major Global Law Firm is responsible for stacks of unused checks that need to be voided in an internal accounting system. This process involves looking up each check in an internal folder that is updated every day to capture the status of each check, whether it be outstanding or unpaid, […]
A Major Loan Servicing Company is responsible for managing their borrower’s suspense accounts. The suspense account is a catch-all account in which the borrower’s money is stored until the loan servicing firm decides where to allocate the funds. The money in the suspense account can be moved to pay any or all of the following […]
The client is a Leading Online Education Provider Company that is affiliated with more than 300 schools in the United States and receives more than two million applications from potential students annually. The application requirements for each individual school associated with the online services provider is different and each application is submitted with several supporting […]
A Fortune 500 Financial Services Company receives more than 200 Credit Dispute Complaints from customers daily. Utilizing a staff of three FTE’s and Four Credit Agents to investigate, action, and respond to each dispute resulted in hours of work daily both within and beyond working hours to appropriately resolve each dispute no more than thirty […]
For any company Customer Relationship Management is an integral part of running a profitable business. Being able to quickly update, upload, and download accurate and up-to-date information, for a Financial Service Company especially, is important for monitoring customer risk and alerting agents and customers of possible fraudulent activity on an account. Currently at this Global […]
A Global Insurance Company is made up of 100’s of insurance brokers that act as agents for their respective insurance clients. The company has an internal team of accounting employees currently spending a portion of their day dedicated to checking through every policy broker’s accounts and portfolio of corresponding invoices to see if any of […]
The client’s Default Management Function was broken into four separate business units: Pre-Foreclosure, Foreclosure, Bankruptcy, and Loss Mitigation. Within the Pre-Foreclosure business unit lies an important activity called ‘Breach’ that involves the servicer aggregating all loan data that warrants a Mortgage Breach Letter and compiling that data into a State-specific format that accommodates for requirements […]
Every month the client considers a large group of people who have mortgages to potentially send out offers about refinancing to. Previously, hand-written rules were manually created by subject matter experts to reduce this large pool of potential recipients to a smaller number of borrowers to send offers to. Of these thousands of offers, which […]
Fannie Mae provides incentives to loan servicers to provide accurate reporting for all loans under their portfolio. The Electronic Default Reporting Process requires coordinators to go through a report of all Fannie Mae loans in a portfolio, identify if any loans have criteria that would indicate the loan being in an incorrect status. Once identified, […]
Multiple Robotic Processes have helped us in performing better in many fields including accounting, finance, telecommunications, and so on. New techniques such as RPA or Robotic Process Automation are being employed to get better results. It holds great potential to quickly increase efficiency, reduce errors and decrease costs by automating tasks that are manual, high-volume […]
Accounts Receivable staff spends a considerable amount of time chasing payable invoices. An out of control or aging AR can result in considerable strain on business cash-flows, hence accounting teams are under intense pressure to keep AR Current. This “chasing invoice” activity includes Run the AR Aging report Opening each invoice to check invoice […]
Data updates to systems can be cumbersome especially if there isn’t a standard data structure and the system does not allow for bulk updates through spreadsheets. A common example of such an update are product updates. A supplier may update product specifications from time to time and this can result in an extensive data […]
Employee On-boarding requires various verifications and data entry into multiple systems. These include, employment and background verification, payroll, and IT provisioning systems to name a few. This can be time consuming. On-boarding activities include: Send and receive on-boarding documents from new employee Perform employment eligibility verification Create employee record in payroll system Enter employee […]
Invoice processing is a time-consuming task. Invoices need to be scanned and read and various checks need to be applied before these can be entered into the Accounting System. Receive and read invoice Check invoice against vendor and PO Send for approval if discrepancies are found Enter the invoice into the accounting system Mark […]
While it might not be one of the first industries talked about when considering the implementation of process automation, the healthcare industry is one where RPA has the potential for great transformation. Healthcare, particularly in emerging, or previously under served markets, is an evolving and growth-oriented field, and as the number of patients increases, the need […]
The Money Out Unit at a Major Financial Services Company is responsible for managing client retirement plan-based requests. The team receives email requests from clients asking to either withdraw, take a loan from, or disburse their retirement plan funds. Rather than bogging down the Money Out team with requests, requiring them to look up client […]
A North American Bank offers a checking program that notifies customers when they sign a check for an amount they do not have available in their account. The program allows customers to resubmit their check when the funds are available, reducing the Bank’s time spent handling bounced checks and preventing customers from having to pay […]
A major American financial, retirement and investment firm receives over 3 million calls on average per year through its Client Service Centers, based in three locations across the United States. Approximately 15% of these calls are regarding loan and withdrawal options, also referred to as Money Out (MO) options, and include withdrawals, old loan payoffs […]
The Money In department of a Financial Investment Firm is responsible for conducting the Corporate Payroll process each week. Rather than tasking the SME’s with analyzing the incoming Payroll Files and manually navigating the task manager to pull and verify payroll file data, Accelirate implemented a Bot to reconcile payroll files and send the firm’s […]
The Account Maintenance team at a Mid-Sized Regional Bank is responsible for handling requests to update account statuses, rates and service changes. These requests come periodically throughout the day and vary in volume, ranging from 40 to 100 requests submitted per day. The Account Maintenance agents spend 12-20 hours each week manually handling these time-sensitive […]
A Fortune 500 Financial Services Company receives more than 200 Credit Dispute Complaints from customers daily. Utilizing a staff of three FTE’s and Four Credit Agents to investigate, action, and respond to each dispute resulted in hours of work daily both within and beyond working hours to appropriately resolve each dispute no more than thirty […]
For any company Customer Relationship Management is an integral part of running a profitable business. Being able to quickly update, upload, and download accurate and up-to-date information, for a Financial Service Company especially, is important for monitoring customer risk and alerting agents and customers of possible fraudulent activity on an account. Currently at this Global […]
As the largest, long-standing mortgage subservicer in the United States, Cenlar FSB currently services residential mortgages across the nation. With a diverse client portfolio of banks, mortgage companies and credit unions, the company performs all loan servicing duties on behalf of its clients. Understanding the reality of doing business in a constantly evolving digital landscape, […]
FHA MIC Verification Due to the nationwide economic impact of the coronavirus, a large mortgaging investment firm has experienced an increased need for mortgage loan processing. The firm’s loan servicing department is responsible for verifying the status of loans to make sure they are FHA-insured. The Accelirate team created a bot to seamlessly compare the […]
A Major Loan Servicing Company is responsible for managing their borrower’s suspense accounts. The suspense account is a catch-all account in which the borrower’s money is stored until the loan servicing firm decides where to allocate the funds. The money in the suspense account can be moved to pay any or all of the following […]
The client’s Default Management Function was broken into four separate business units: Pre-Foreclosure, Foreclosure, Bankruptcy, and Loss Mitigation. Within the Pre-Foreclosure business unit lies an important activity called ‘Breach’ that involves the servicer aggregating all loan data that warrants a Mortgage Breach Letter and compiling that data into a State-specific format that accommodates for requirements […]
Every month the client considers a large group of people who have mortgages to potentially send out offers about refinancing to. Previously, hand-written rules were manually created by subject matter experts to reduce this large pool of potential recipients to a smaller number of borrowers to send offers to. Of these thousands of offers, which […]
Fannie Mae provides incentives to loan servicers to provide accurate reporting for all loans under their portfolio. The Electronic Default Reporting Process requires coordinators to go through a report of all Fannie Mae loans in a portfolio, identify if any loans have criteria that would indicate the loan being in an incorrect status. Once identified, […]
A large-scale Health Maintenance Organization currently services multiple counties throughout California. Going into 2022, the organization is looking to expand into new services areas with an estimated 2,700 new members expected by the end of the year. The organization currently has an ongoing RPA initiative with a goal to grow the company as a whole […]
A national auto insurance company processes thousands of CMS 1500 forms each month for medical claims billing. This process is extremely manual and takes hours of the billing department’s workday, causing the company to incur high expenses for data entry. The primary purpose of automating this function is to process claim forms more accurately and […]
The Accounting team at a Fashion Retailer currently reconciles their point of sale system to their bank system and performs a point of sales to SAP reconciliation only if they notice a difference in totals. The reconciliation process takes an employee one hour on average and entails retrieving the monthly sales report from SAP and […]
An International Fashion Company holds two yearly shows. After each fashion show, the items debuted are available for sale to the company’s employees. Fulfilling the employee orders involves handoff between 6 different groups: the Fashion Unit, the Finance Department, the individual employees, the Fashion Warehouse, Fashion Account Services, and the International team. Because of this, […]
The Accounting Department of an International Retail and Manufacturing Company’s sub-brand is responsible for recording and applying cash transactions for each month. The SAP payment processing engine requires all cash transactions for each day of the month to be applied by the first business day of the following month – a process that requires a […]
The Finance Planning Department for an International Retail and Manufacturing Company and its subsidiary brand companies receives Electronic Data Interchanges (EDIs) from customers via email that contain purchase order requests. Originally, the employees would print out the EDIs for auditing purposes and were responsible for checking the requisitions, ensuring that the sales document type is […]
The Accounts Payable Department of a major manufacturing company is responsible for locating and uploading all incoming invoice information into the company’s SAP system. This process is currently extremely manual and consumes up to 75% of the AP team’s day during peak times. The Invoice Processing function is essential to the company’s operations as fulfilling […]
A Major International Manufacturing and Retail Company uses both SAP for data entry and DocuWare to keep track of their inventory and non-inventory invoices. Currently the Accounts Payable department is responsible for sorting through over 500 invoice lines for 100+ invoices daily. This task is very monotonous and can take up to an hour per […]
The Global Finance Unit of a worldwide technology conglomerate is responsible for processing employee payroll each month. Before automation, this process involved a team of ten analysts comparing the data in the business’ Working File against the payroll vendor’s monthly Gross to Net File in order for payroll to be approved. Manual reconciliation for a […]
A National Health Insurance Provider is preparing to receive a large number of insurance claims that need to be adjusted using their internal Facets system. These claims were originally kicked out of Facets because they contained errors that needed to be corrected. However, due to company policy these claims are labeled in a way that […]
A national auto insurance company processes thousands of CMS 1500 forms each month for medical claims billing. This process is extremely manual and takes hours of the billing department’s workday, causing the company to incur high expenses for data entry. The primary purpose of automating this function is to process claim forms more accurately and […]
A major American Auto Insurance company offers a discount for their policy holders who complete a “Cautious Driver” course. After course completion, the Insurance company receives files from three different course vendors and uses two different websites to record the results, populate driver information, look up the insurance policies, and apply the appropriate discounts. This […]
A Global Insurance Company is made up of 100’s of insurance brokers that act as agents for their respective insurance clients. The company has an internal team of accounting employees currently spending a portion of their day dedicated to checking through every policy broker’s accounts and portfolio of corresponding invoices to see if any of […]
The Procurement Team of a Global Technical and Engineering Services Client receives purchasing requisitions for products and parts on a daily basis. To perform the Vendor Research Process, the Procurement Team’s buyers access these new part requisitions in the company’s Internal Catalogue System, then log into and manually navigate an Inventory Locator Platform to search […]
The HR Department of a Real Estate and Construction Client is responsible for onboarding new employees, a process that includes setting up new accounts in Microsoft Exchange and 365, and determining which product licenses the new user will need based on their position and organizational unit. Since the client onboards about 70 new hires each […]
BUSINESS SCENARIO The Accounting Unit at a Large Manufacturing Company creates a financial status report each week displaying all quarterly and year-to-date orders, shipments, backlog, and shippable backlog in order to keep track of the company’s deferred revenue. This report is critical to the company’s accounting operations; it provides a detailed view of the organization’s […]
A Major Construction Group has over 20 offices throughout the United States. The company faced significant pain points in managing its back-office and operational processes, several of which had fallen into major backlog. The Accelirate team assessed the processes and determined that these low-value activities would be a waste of human labor, and thus ideal […]
The Finance Planning Department for an International Retail and Manufacturing Company and its subsidiary brand companies receives Electronic Data Interchanges (EDIs) from customers via email that contain purchase order requests. Originally, the employees would print out the EDIs for auditing purposes and were responsible for checking the requisitions, ensuring that the sales document type is […]
The Accounts Payable Department of a major manufacturing company is responsible for locating and uploading all incoming invoice information into the company’s SAP system. This process is currently extremely manual and consumes up to 75% of the AP team’s day during peak times. The Invoice Processing function is essential to the company’s operations as fulfilling […]
A Major International Manufacturing and Retail Company uses both SAP for data entry and DocuWare to keep track of their inventory and non-inventory invoices. Currently the Accounts Payable department is responsible for sorting through over 500 invoice lines for 100+ invoices daily. This task is very monotonous and can take up to an hour per […]
The Shared Services division of a large manufacturing company is responsible for overseeing the payout of wages and salaries to their employees across a number of different plants and locations both inside and outside of the United States. The Shared Services department currently uses the web-service UltiPro to process and generate the payrolls for their […]
The joint venture accounting department for a major oil and gas company compares all open cost items (ventures) with data from SAP and is responsible for filtering out which department expenses are complete and need to be closed. Similar to closing a tab at a restaurant, the various departments request money for items throughout the […]
A Global Oil & Natural Gas Exploration/Production Company employs a team of Financial Analysts each month to close out all projects from the previous month and run queries on project cash flows. Using finance department applications and a business warehouse system in SAP, this important process includes: running a variety of reports for the internal […]
As the largest, long-standing mortgage subservicer in the United States, Cenlar FSB currently services residential mortgages across the nation. With a diverse client portfolio of banks, mortgage companies and credit unions, the company performs all loan servicing duties on behalf of its clients. Understanding the reality of doing business in a constantly evolving digital landscape, […]
The client is a Leading Online Education Provider Company that is affiliated with more than 300 schools in the United States and receives more than two million applications from potential students annually. The application requirements for each individual school associated with the online services provider is different and each application is submitted with several supporting […]
The Accounting Department for a Major Global Law Firm is responsible for stacks of unused checks that need to be voided in an internal accounting system. This process involves looking up each check in an internal folder that is updated every day to capture the status of each check, whether it be outstanding or unpaid, […]