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Services

Sales & Service Cloud

Here is how Accelirate Engages with Customers on their
Salesforce Journey

We are a certified Salesforce partner with decades of experience in implementing Sales and Service Cloud, Salesforce’s core CRM offering.

Rapidly build relationships and increase revenue, educate and empower customers, clients, members, employees, and partners. Make sure your key stakeholders receive the right information at the right time.

Build a Premier Customer Experience with Service Cloud

New implementation

Optimize sales processes to achieve high-velocity sales and offer personalized coaching. Integrate Salesforce’s out of the box capabilities with your data-sets and technologies.

Process Redesign

Reimagine the way your organization works with modern tools and more efficient processes.

Health Check & Best Practices

Let our deep platform expertise help guide your business processes that allow you to leverage your investment in Salesforce.

Integrations

Connect to systems and tools inside and outside your organization to help bring the state of art to your sales and customer service teams.

Use Case Mid-Size Pharmaceutical Manufacturer

Build a Premier Customer Experience with Service Cloud

Structured Data

A Leading Pharmaceutical Manufacturer

Semi Unstructured Data

Held Hostage by Legacy Technology

  • Compliance challenges
  • Outdated processes
  • Multiple systems
  • Manual integration
Unstructured Data

Customer Experience did not Match the Innovative image of the Organization

Solution

Solution

Salesforces’s Service Cloud Identified and Implemented to

Drastically enhance the customer experience with real time updates Improve the delivery and return process for both hospitals and patients

Connected Service

Connected Service Cloud to the Organization’s Intake System, Data Warehouse, and Production Facilities

Results

Results

  • 200% reduction in average time to handle and close service requests
  • 100% transparency and visibility into each step of the process, and across organizational departments
  • Customer services processes were transformed, and customer engagement and satisfaction were improved helping the organization to scale business

Why Partner with Accelirate on your Sales,
Service or Health Cloud journey?

The Health Cloud platform can improve medical care and operational efficiency, reduce costs, and make strategic decisions by delivering the data in real-time on any device. Salesforce has dedicated many resources to developing healthcare and life sciences industry solutions. The Mulesoft acquisition ensures that future improvements will be deployed immediately, so Health Cloud is well worth the investment.

As a Salesforce Certified Development Partner, Accelirate helps healthcare organizations understand and implement Health Cloud and related technologies. In addition, we integrate Salesforce Health Cloud with other third-party platforms like Marketing Cloud, EHR, etc. Salesforce Health Cloud implementation will help you effectively manage patient risks, easily segment patient groups for effective coverage, and successfully convert potential patients.