Intelligent Automation Services
RPA Analysis, Development, Implementation and Deployment
Full Service RPA and Intelligent Automation Teams
Automation Global Delivery Pods Supported By Specialized Automation Experts
Award-Winning Delivery Approach
Our pod-based automation delivery approach ensures all your bases are covered; with each dedicated RPA emerging technology delivery pod including business analysts, RPA engineers, and RPA leads. This coordinated, cross-functional approach allows for quick and cohesive delivery of skilled process definition and solution design documentation. This helps our clients see rapid results from their automation initiatives. Supported by our robust Team ATLAS, each automation project pod has the ability to be customized to meet the client’s automation needs.
Whether it is a human-in-the-loop solution, machine learning algorithm, or a document processing automation, Team ATLAS has specialized and expert-trained resources to fulfill project needs. At Accelirate, we feel that a siloed, “body-shop”, approach is not successful in building, deploying, and supporting fruitful process automations long-term, which is why we offer end-to-end solutions built to deliver ROI well into the future.
Automation Delivery & Support Team Structure
Accelirate Team ATLAS
Team ALTAS is a specialized group of automation experts within Accelirate that provide the necessary
support to client-assigned teams. This ensures any specialized expertise is readily available at hand when the need arises.
Our RPA programs deliver a development and production-ready environment, as well as in-production processes that show quick time to value. All engagements produce exhaustive documentation including Process Definition and Solution Design Documentation, UAT Test plans, Support Run-books and Deployment guides.
Clients can also train their internal resources by having them work directly with Accelirate experts. Once process candidates have been evaluated and selected, implementation begins and the groundwork for a broader implementation plan is put into place.
Along with successful automation deployment, clients aiming to scale work with our team to institutionalize their Center of Excellence and implement a robust operating model. Accelirate also provides process discovery engagements, citizen developer training programs, and process mining services to support every stage of the client’s broader transformation roadmap.
Consumption and Usage-Based Automation Software Licensing
Our pod-based automation delivery approach ensures all your bases are covered; with each dedicated RPA emerging technology delivery pod including a business analyst, an RPA engineer, and an RPA lead. This coordinated, cross-functional approach allows for the quick and cohesive delivery of skilled business analysis and process documentation, as well as expert automation design and deployment to help our clients see real results from their automation initiatives. Supported by our robust ATLAS team, each automation project pod has the ability to be customized to meet the client’s automation needs.
Whether its a human-in-the-loop solution, machine learning algorithm, or a document processing automation, the ATLAS team has specialized and expert-trained resources to to fulfill the clients needs. At Accelirate, we feel that a siloed, “body-shop”, approach is not successful in building, deploying, and supporting fruitful process automations long-term, which is why we offer end-to-end solutions built to deliver ROI well into the future.
- Mergers and acquisitions
- Surge and seasonal processes
- Other large-scale data migrations
- Application standardization
- System modernizations
Customers are not required to consume a minimum number of licenses or minutes and can tailor the model to their needs. Consumption-based pricing is offered in addition to existing automation managed services pricing models.
Automation Subscription Service
Organizations seeking to scale their automation programs may find it challenging to manage bot licenses and their respective expenses. Accelirate’s RPA365 was created for the organizations seeking to start a Automation Program and looking to scale RPA as they achieve results.
With a monthly subscription fee of only the products and services required to build an operate automations, RPA365 is the most flexible model for getting a program started and scaled without a significant upfront investment.
RPA Success Stories
Claims Correction and Resubmission in Healthcare
The objective of this project was to automate the processing, correction, and resubmission of insurance claims. Prior to automation, claims were being processed on demand as an email containing claim information was received. These emailed lists can contain thousands of claims that require correction; with such a high number of claims it required SME’s to devote most of their time to correcting claims. To best automate this process the team found it best to split the process into two separate automations, one to manage ITS Claims and a second automation to manage local claims. To automate the claim correction process for local claims, the bot extracts information from the email containing claims with errors in them. The bot then logs into the record system. locates the claim list, and searches for each individual claim that needs correction. Once the errors have been corrected, the bot attaches a note and an EOB code to the claim, then notifies the SME of completed claim correction.
- Improve Employee Utilization
- Improve Employee Productivity
- Reduced Errors
- Minimize SME Claim Interaction
Automated Claim Processing Time
Monthly Man-Hour Savings
OCR Invoice Processing in Manufacturing
The Accounts Payable Department at a major manufacturing company is responsible for locating and uploading all incoming invoices into the company’s SAP system. This process was originally extremely manual and consumed up to 75% of the AP team’s day during peak times. The Accounts Payable Department is held responsible for the accuracy and efficiency of locating invoice emails and uploading more than 200 received invoices into SAP daily. At this volume, the AP team was struggling to keep up with the fluctuating number of invoices, especially as vendors order more items during certain months of the year and often place orders that need to be completed quickly. To automate this process in its entirety and fully optimize the results, Optical Character Recognition (OCR) was integrated within the automation to read PDF invoices and enter the data accurately into SAP. The Bot Sorts through emails, locates invoices, reads them to find PO numbers and other critical information, sorts the invoices into 4 specific categories based on the type of invoice, logs the work, and emails a report to the Accounts Payable Department for approval and auditing purposes.
- Increase Efficiency
- Increase Invoice Processing
- Improve Customer Service
Invoices Processed Monthly After Automation
Monthly Man-Hour Savings
Customer Service Center Desktop Automation in Global Financial Services
A major Financial Services Firm receives over 2 million participant calls each year through their Customer Service Centers. The ability to quickly pull up information about a customer’s account and plan number is critical to the department’s effectiveness within the company. The RDA Bot functions as a high-impact digital assistant on the CSR’s desktop that works in tandem with the user to, when triggered by specific commands or actions, pull up relevant customer and plan information and update it in real time. This enables the CSR to focus on the customer while avoiding post-call data accuracy errors, leading to a higher customer satisfaction rate and a tremendous decrease in both call time and hold time.
- Update Internal Systems in Real-Time
- Improve Data Accuracy
- Reduce Repeat Customer Calls
- Reduce Cycle Time
- Increase Customer Satisfaction Rate
Call Time Reduction
Suspense Processing Automation in Mortgage Loan Servicing
A Major Loan Servicing Company is responsible for managing their borrower’s suspense accounts. The suspense account is a catch-all account in which the borrower’s money is stored until the loan servicing firm decides where to allocate the funds. The loan servicing company has a team in their administrative department dedicated to looking through loans daily and moving money from the suspense account to make loan payments to the appropriate area on behalf of their clients. Each person on the team is responsible for completing 160 loans a day, which consumes 4 hours of every workday. Accelirate created an automation that processes the daily list of loans and based on priority, pays as many fees and advance payments as possible with the money in each borrower’s suspense account. After the Accelirate Solution was implemented the client was able to double the amount of time their full-time employees have each week to work on other tasks and eliminate all errors in the suspense process, making for happier customers as all their payments and extra fees are now accurately paid on time.
- Give Employees More Time to Work on Other Tasks
- Increase Customer Satisfaction
- Eliminate Errors
Monthly Man-Hour Savings
RPA Transforms Operation at Major Oil and Gas Corporation
For this Large Oil and Gas Client, Accelirate’s automation implementation services helped them fully understand RPA and the business value it delivers beyond just time and monetary savings. When the client approached us, they were new to automation technology. Within three months, Accelirate delivered two complete processes deployed into production, resulting in over $15,000 returned to the business monthly. The success from the program and the relationship built with Accelirate during the creation of this first wave of processes ignited a passion to implement automation throughout their entire organization. The client now has 75+ automations in production, a pipeline for the next 2 years of processes built out, and has furthered their digital transformation by building automations with integrated OCR and Machine Learning technology.
- Accounts Payable
- Electronic Ticketing Support
Hours of Manual Labor Saved Monthly