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Automation Center of Excellence

Enterprises looking to scale Automation initiatives need a Center of Excellence to provide a unified methodology, governance and strategy while maintaining the vision of the company. An Intelligent Automation COE is able to manage the technology and monitor return results to maximize automation and digital transformation efforts being made within the organization.

The COE plays a critical role for providing the governance and the guidelines for an automation program that can scale with sudden influxes of requests for automated solutions. The COE can navigate the technical challenges of setting up the infrastructure, defining security and compliance guidelines, and managing a unified delivery methodology for the program. Whether the COE sits in IT, shared services, within the Business unit, the structure of this governing body can make a meaningful impact on digital transformation and automation initiatives

Vision

Vision

Strategy and Governance

Strategy and Governance

Methodology

Methodology

Service Model

Service Model

People and Technology

People and Technology

Accelirate has jump-started and scaled hundreds of automation programs and has used a proven COE Implementation Methodology to help clients set up a Center of Excellence using a governance model that best fits their organization’s needs. The basic functions of a COE fall under the following five broad categories:

Accelirate’s RPA-COE Establishment Program helps enterprises set up an Automation Center of Excellence while avoiding the common missteps. We find that the best COEs have delivery capability built into them right from inception and are responsible for delivering real-life, business value solutions.

Our team understands the value of a strong Center of Excellence. The COE provides Demand Generation and Management, Process Analysis, Automation Development (Configuration), and ongoing maintenance and support – all critical to the success of an RPA Program. Our tools and expertise will help you lay the foundation for a robust digital transformation. As best practice, we recommend having the COE sit in a group that has enterprise exposure and visibility into other enterprise standards and initiatives. Regardless of where the COE is set up, our recommendation is to have the COE seeded with delivery capability and equipped with a staged maturity plan.

Setting up an digital transformation program for the enterprise requires a thorough understanding of not only challenges that are unique to the emerging technologies the organization uses but also expertise with infrastructure and DevOps.

Download the Accelirate Digital Workforce Operating Model Whitepaper

RPA-COE Verticals and Program Deliverables

Function Analysis

Automation Program Vision Mapping, Opportunity Assessment, Service Model Foundation, and Demand Management Training

Role Analysis

Enterprise COE Location Mapping (Where the COE Should Sit), Organizational Operating Model Creation, Determine Execution and Escalation Procedures

Task Analysis

RDLC- Process Automation Delivery Methodology, Standardization of Enterprise Automation Procedures, COE Best Practices Coaching