- Collate measures, such as glucose levels, provider notes, and other healthcare data from multiple EMR systems.
- Store the consolidated data in the patient record within Health Cloud.
- Enable real-time access to comprehensive patient information for the care management team.
- Improve care coordination and decision-making through centralized access and availability.
Data Mapping and Transformation
- Identified the specific measures and data elements required from each EMR system, including glucose levels, provider notes, and other healthcare data (e.g. charts etc.).
- Defined a standardized data schema and mapping strategy to ensure consistency and compatibility across systems.
- Implemented data transformation processes to convert and harmonize data from different formats and structures into a unified format suitable for Salesforce Health Cloud.
Integration and Data Exchange
- Established secure connections between Salesforce Health Cloud and the respective EMR systems using RPA (Robotic Process Automation).
- Implemented bi-directional data exchange capabilities to enable real-time updates and retrieval of patient information.
- Configured data synchronization mechanisms to ensure data integrity and minimize data latency.
User Training and Adoption
- Conducted comprehensive training sessions for the care management team on utilizing Salesforce Health Cloud for accessing and utilizing the consolidated patient data.
- Provided ongoing support and assistance to address any user queries or challenges during the transition phase.
- Encouraged user adoption by highlighting the benefits of real-time access to comprehensive patient information and improved care coordination.
Results and Benefits
- Better patient outcomes. The ability to see more patients in the same amount of time resulted in faster access to healthcare for those in need of immediate assistance.
- The Diabetes Care Management organization experienced a 3-4x increase in patient volume within the same time limit, enabling them to scale their business effectively.
- The Salesforce Health Cloud integration brought several notable benefits for the healthcare organization, including centralized patient data from multiple EMR systems, real-time data retrieval for prompt decision-making, enhanced care coordination among healthcare providers, and improved decision-making capabilities with comprehensive patient information.