INDUSTRY: Healthcare
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How Accelirate's Salesforce Health Cloud Integration Enables a Diabetes Care Management Organization Increase Patient Volume by 3-4x
3-4x
Increase In Patient Volume
Within the Same Time Limit
Client Overview
The client is a Diabetes Care Management organization that focuses on providing comprehensive care to patients with diabetes by coordinating with various healthcare providers and utilizing multiple EMR systems to manage patient data effectively.
Key Takeaways
- Consolidation of patient data from multiple EMR systems into a centralized platform.
- Real-time access to comprehensive patient information for the care management team.
- Improved care coordination and decision-making through centralized access and availability.
- Significant increase in patient volume and scalability while maintaining quality of care.
The digital Diabetes Care Management organization faced significant challenges due to the presence of multiple EMR systems, which hindered care coordination and caused delays in accessing patient information. To address these issues, they sought a solution to consolidate data from various EMR systems into a centralized platform, enabling real-time data retrieval for the care management team. Accelirate, a leading provider of digital transformation solutions, worked with the organization to implement Salesforce Health Cloud, chosen for its ability to streamline patient data management and enhance care delivery.
Tackling Data Fragmentation and Enhancing Patient Care with Salesforce Health Cloud
The primary challenges faced by the Diabetes Care Management organization included collating various measures such as glucose levels, provider notes, and other healthcare data from multiple EMR systems, storing the consolidated data in the patient record within Health Cloud, enabling real-time access to comprehensive patient information for the care management team, and improving care coordination and decision-making through centralized access and availability.
To address these challenges, Accelirate designed a comprehensive implementation process to integrate Salesforce Health Cloud with the existing EMR systems (including Athena and eClinicalWorks). This involved:
01- Data Mapping and Transformation
- Identified specific measures and data elements required from each EMR system.
- Defined a standardized data schema and mapping strategy to ensure consistency and compatibility.
- Implemented data transformation processes to convert and harmonize data from different formats into a unified format suitable for Salesforce Health Cloud.
02 - Integration and Data Exchange
- Established secure connections between Salesforce Health Cloud and the respective EMR systems using Robotic Process Automation (RPA).
- Implemented bi-directional data exchange capabilities to enable real-time updates and retrieval of patient information.
- Configured data synchronization mechanisms to ensure data integrity and minimize data latency.
03 - User Training and Adoption
- Conducted comprehensive training sessions for the care management team on utilizing Salesforce Health Cloud for accessing and utilizing the consolidated patient data.
- Provided ongoing support and assistance to address any user queries or challenges during the transition phase.
- Encouraged user adoption by highlighting the benefits of real-time access to comprehensive patient information and improved care coordination.
The Impact of Salesforce Health Cloud Integration in Streamlining Patient Care
The unique aspect of the solution implemented by Accelirate was the seamless integration of Salesforce Health Cloud with the existing EMR systems, enabling the Diabetes Care Management organization to centralize patient data, enable real-time access and streamline care delivery. The integration of RPA further enhanced data retrieval and decision-making capabilities, leading to significant operational improvements and patient outcomes.
The Salesforce Health Cloud integration brought several notable benefits for the healthcare organization, including:
01 - Increased Patient Volume
The organization experienced a 3-4x increase in patient volume within the same time limit, enabling effective scalability.
02 - Centralized Patient Data
Centralized patient data from multiple EMR systems ensured faster access to healthcare by the care management team.
03 - Enhanced Care Coordination
Centralized patient data allowed for seamless access by the care management team, improving coordination among healthcare providers.
04 - Improved Decision-Making
Real-time data retrieval from comprehensive patient information enabled prompt and informed decision-making, contributing to better patient outcomes.
Transform Your Healthcare Management with Accelirate Today!
In this case study, we’ve explored how Accelirate helped a Diabetes Care Management organization streamline their digital care management processes by integrating Salesforce Health Cloud with their existing EMR systems. By consolidating patient data into a centralized platform and enabling real-time access to comprehensive information, the organization was able to improve care coordination, enhance decision-making, and scale their business effectively. If you’re a Diabetes Care Management organization looking to optimize your patient data management and care delivery, contact Accelirate, a trusted Salesforce consulting partner, to learn how we can help you achieve your goals.
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