- Fragmented Data Sources: Before integrating Health Cloud, Patient data was scattered across multiple systems. Patient Scheduling, Patient Outreach, Prescription information Systems, EMR and Patient Intake were disconnected systems.
- Inefficient Data Exchange: The lack of seamless integration between fragmented data sources, which did not include Salesforce Health Cloud and Athena (EMR), hindered the real-time exchange of patient information, leading to delays and sporadic errors in care management.
- Manual Data Entry: Care providers and administrators had to manually enter patient information, clinical notes, and appointment details into different systems, consuming valuable time and increasing the risk of data inconsistencies.
- Salesforce Health Cloud: The company utilized Salesforce Health Cloud as the central platform for patient data management, care coordination, patient scheduling, and comprehensive insights. It provided a unified view of patient records, enabling efficient collaboration among care providers.
- Athena (EMR) Integration: Through a customized integration solution leveraging RPA, the Mental Health Care Company established a seamless connection between Salesforce Health Cloud and Athena (EMR). This integration allowed for the secure and automated exchange of patient data, clinical notes, and appointment information, eliminating the need for manual updates to multiple systems
- New Patient Creation:The implemented solution enabled the creation of approved patients in Athena (EMR) directly from Salesforce Health Cloud. It created the desired ‘white glove’ patient experience for newly approved patients. It streamlined the onboarding process, reducing manual data entry and ensuring accurate patient information across systems.
- Clinical Notes Synchronization: Real-time patient clinical notes from Athena (EMR) were automatically synchronized and returned to Salesforce Health Cloud. It allowed care providers to access the most up-to-date clinical information, facilitating informed decision-making and personalized treatment plans.
- Appointment Synchronization: Patient appointments scheduled in Athena (EMR) are seamlessly synchronized with Salesforce Health Cloud. It ensured that the care management team had real-time visibility into patient schedules, enabling efficient appointment coordination and reducing scheduling conflicts.
- Patient intake setup with Health Cloud led to a 5-fold increase in patient capacity, scaling the business effectively.
- Automation integration with EMR reduced manual effort by an impressive 83%, streamlining operations and maximizing productivity.
- The Mental Health Care Company improved care management through real-time patient data access, leading to personalized interventions. Automation and seamless data exchange enhanced operational efficiency, reducing administrative burdens. The streamlined interoperability between Salesforce Health Cloud and Athena (EMR) facilitated holistic patient records and improved patient experience.