RPA Lessons Learned #1
There are two important aspects to automating a process:
- Interaction: which is all the manual activity (clicks, copy-paste, etc.) that the human does to move the process forward
- Intelligence: which is the tacit decision making that the human does to direct the process
The lesson learned is that while cognitive automation technologies continue to evolve at a rapid pace, Interaction is still the easiest to automate and gets a faster ROI for your business today.