What is the Agentforce 360 Platform and how is it different from the old Salesforce Platform?

The Agentforce 360 Platform is the renamed and significantly upgraded version of the Salesforce Platform. The key difference is the addition of a native AI agent layer that can reason, orchestrate multi-step workflows, and take autonomous actions — rather than simply storing and displaying data. It also includes a unified metadata and governance framework (Data 360) and deeper integration with MuleSoft for API-led connectivity.

When did Agentforce 360 launch?

Agentforce 360 reached general availability on October 13, 2025, announced at Dreamforce 2025 in San Francisco. Salesforce described it as the culmination of a year of development across four major releases and thousands of enterprise customer deployments.

How does Agentforce 360 ensure HIPAA compliance?

Agentforce 360 supports HIPAA compliance through AES-256 encryption at rest, TLS 1.2+ in transit, OAuth 2.0 and JWT access controls, role-based and attribute-based access policies, immutable audit logs with trace IDs across every AI decision and system interaction, and FHIR-compliant data models. Salesforce's Hyperforce infrastructure also supports region-specific data residency requirements.

What is the difference between Agentforce and Agentforce 360?

Agentforce was the name for Salesforce's agentic AI capability introduced earlier. Agentforce 360 is the full platform — the complete enterprise system that includes Data 360, Customer 360, Slack, and the Agentforce agent infrastructure all unified under one governance and trust framework. Think of Agentforce as the agent capability, and Agentforce 360 as the entire platform it runs on.

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