INDUSTRY: Print, Packaging & Communications Services
Tags:
Appeals Beyond
Epic & Cerner
Run the full appeals lifecycle in one system built for scale.
Schedule a WalkthroughHow Accelirate’s IDX Identified $580K+ in Annual Efficiency Savings and 17 Automation Opportunities for Enterprise-Scale Back-Office Operations
$580K+
Modelled Annual Efficiency Savings
10+
FTEs Capacity Released Across Back-Office Operations
70%+
Potential Processing Time Reduction
17
Automation Opportunities Identified
Client Overview
The client is a large print, packaging, and communications services provider with multi-location operations. As transaction volumes grew, back-office teams across billing, order management, collections, and estimating became heavily dependent on manual coordination, inbox-driven workflows, and repeated follow-ups. The client partnered with Accelirate to identify high-impact automation opportunities, quantify ROI, and build a modernization roadmap to reduce costs, unlock capacity, and scale without proportional headcount growth.
Key Takeaways
- Identified 17 automation opportunities across back-office workflows.
- Modelled $580K+ in annual efficiency savings.
- Released capacity equal to 10+ FTEs.
- Found potential for 70%+ processing time reduction.
- Built a modernization roadmap focused on ROI and scalability.
As enterprise operations scale, back-office teams often face growing pressure from manual coordination, inbox-driven workflows, and repeated follow-ups across billing, order management, collections, and estimating. For the client, these fragmented processes created hidden capacity constraints, slower throughput, and rising operational costs. Accelirate partnered with the client through an IDX engagement to uncover where effort was truly being spent, identify high-impact automation opportunities, and build a modernization roadmap. By applying RPA, GenAI, and agentic automation opportunities, Accelirate helped the client move toward more structured, scalable, and automation-ready operations.
Identifying Automation Opportunities with IDX, RPA, and Agentic AI
Managing enterprise-scale back-office operations means dealing with high transaction volumes, inbox-driven coordination, repeated validations, and manual follow-ups across multiple teams. The client’s billing, order management, collections, and estimating workflows depended heavily on manual effort, making it harder to scale without increasing costs and headcount.
To address these challenges, the client partnered with Accelirate for an IDX engagement that mapped operational effort, identified high-impact automation opportunities, and built a modernization roadmap.
01 - Operational Effort Mapping
Accelirate created a structural dashboard to show where employee time was being spent across roles, departments, and back-office workflows.
02 - Automation Opportunity Identification
The IDX engagement identified 17 high-impact automation opportunities across billing, order management, collections, and related processes.
03 - RPA for Repetitive Execution
RPA was proposed to automate data preparation, validation, transaction routing, and other repetitive execution steps.
04 - GenAI for Inbox-Driven Coordination
GenAI and agentic automation were proposed to interpret, categorize, summarize, and route incoming requests more consistently.
05 - ROI-Backed Modernization Roadmap
Accelirate modelled $580K+ in annual savings, 10+ FTEs in capacity release, and 70%+ potential processing time reduction to help leadership prioritize transformation with confidence.
Turning Operational Effort into Scalable, Automation-Ready Back-Office Workflows
With Accelirate’s IDX methodology, the client gained a clear view of where manual effort was being consumed across enterprise-scale back-office operations. The engagement helped quantify savings, identify automation opportunities, and create a modernization roadmap focused on reducing cost, improving throughput, and scaling without proportional headcount growth.
Key outcomes included:
01 - Modelled Annual Efficiency Savings
Identified $580K+ in projected annual savings by reducing manual touchpoints across billing, order management, collections, and related workflows.
02 - Capacity Released Across Teams
Uncovered capacity release equivalent to 10+ FTEs, helping the client support growth without adding proportional headcount.
03 - Faster Processing Potential
Modeled a 70%+ potential processing time reduction by shifting repetitive execution and coordination-heavy work to automation.
04 - Automation Opportunity Roadmap
Identified 17 automation opportunities across high-volume back-office workflows, giving leadership a clear path for modernization.
05 - More Scalable Operations
Created a roadmap to standardize processes, reduce errors, improve throughput, and make operations more resilient as transaction volumes grow.
Future-Proofing Back-Office Operations with IDX and Intelligent Automation
Accelirate’s IDX engagement helped the client move from fragmented, inbox-driven workflows to a structured modernization roadmap. The result was clearer operational visibility, reduced manual effort, and a stronger foundation for scalable growth.
With an automation-ready roadmap in place, the client is now positioned to improve throughput, control costs, and build more resilient back-office operations. If your enterprise is facing rising complexity or hidden capacity constraints, Accelirate can help you take the next step.
Need a Quick Reference?
Download the mini version of our case study for easy sharing with your team.
Explore Our Featured Case Studies
