Intelligent Order Management & Customer Support Agent

What’s in the Demo

• AI-Powered Order Handling: Intelligent Agentforce automation manages order lookups, cancellations, and delivery queries in real time.
• End-to-End Automation: From order capture to issue resolution — no manual touchpoints required.
• Unified System Connectivity: MuleSoft APIs integrate Zoho (OMS) and ServiceNow for seamless data sync and escalation handling.
• Conversational Experience: AI agents deliver instant responses through a unified chat interface, reducing wait times and human dependency.
• Secure & Scalable Framework: Reusable APIs and secure authentication ensure consistent, real-time updates across all systems.

Quantified Results

• 70% reduction in L1 support workload
• 90% faster response times for order queries and cancellations
• 100% real-time data consistency between Zoho and ServiceNow
• Enhanced customer experience with instant, AI-driven interactions
• Scalable foundation ready to connect new systems and channels