October 18, 2022
The Foundational Pillars of a Robotic Operations Center
Businesses are becoming more dependent on the digital workforce, which significantly increases the operational risk that comes with the possibility of digital workforce failure. Mitigating these risks is critical to the business— especially as the teams previously assigned to these manual tasks are distributed to other organizational tasks, decreasing the automation failure support bandwidth.
Although it may not be feasible to fully eliminate the downtime of failed automations, there should be operations in place to minimize the risk and recover quickly from the downtime. It is imperative to plan for such digital workforce failures by establishing a robust support ecosystem in the form of a Robotic Operations Center.