Accelirate Managed Services ROC 2022-08-08T15:14:22+00:00

Monitoring, Support, and
Managed Services

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The Accelirate Managed Robotic Operations Center (ROC) is a maintenance and support program for organizations implementing and running process automations and emerging technology solutions. Leveraging on-shore, off-shore, and near-shore resources, our ROC is equipped to support and monitor automations 24/7. These Managed Services use a broad set of tools and utilities that allow the Accelirate team to accommodate automation programs of all sizes. These tools and utilities include, Automated Deployment Utilities, Automated Provisioning Scripts, and Alerting and Monitoring Dashboards, L1, L2, Platform Support, and Automation Enhancements.

Take the support workload off of development and leadership teams.

By switching to Accelirate Managed Services your organization can accelerate new solution creation by allowing developers to focus on new projects and implementations while ensuring older solutions are being utilized and improved upon.

Managed ROC Packages

Standard Automation

Monthly Activity and
Utilization Reports

Capacity Reviews

Annual Automation
Monitoring and
Support Planning

$4,500 Min.

  • Coverage
  • 16 Hours/Day 5 Days/Week
  • Agile Points (Incidents & Enhancements)
  • 120
  • Reporting
  • Weekly, Monthly, Quarterly
  • Coordination with RPA Platform Vendor

Standard Package

Automation Support and Monitoring

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Enterprise Program

  • Coverage
  • Bespoke
  • Automations
  • Bespoke
  • Incidents (60 mins/incident)
  • Bespoke
  • Enhancements (8 hours/incident)
  • Bespoke

Enterprise Package

Package is custom to client request

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  • Program Fact Sheet

Managed Support Services

Type of Task

Response Time from Notification*

Resolution Time **

Incidents Within 1 Hour Within 24 Hours
Priority Incidents Within 30 Minutes Within 8 Hours
Enhancements Within 8 Hours Within 4 Business Days

About the ROC

With ROC Monitoring and Support save
time, money, and headache from:

  • Automation Errors and Issues
  • Downtime
  • Code Corrections and Changes
  • Business Process and Application Changes
  • Input and Output Issues
  • Dashboard and Reporting Struggles

Interested in RPA +
Automation updates?

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