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How Accelirate’s API-Led Connectivity Improves Logistics Partner Onboarding by 95% for a Global Energy Leader
95%
Improved Reliability
& Flexibility
97%
Reduced Work
Pressure
Client Overview
The client is a Europe-based global energy and services provider, serving customers in over 100 countries with industry-leading products. Operating across multiple divisions, the company focuses on embedding technological innovation into its offerings. To support growth and operational excellence, the client sought to improve procurement requisitions, order visibility, and logistics partner onboarding.
Key Takeaways
- Unified procurement, logistics, vendor, and payment systems via MuleSoft APIs
- Delivered reusable components for faster app development and future expansion
- Integrated CDC for secure data backup and continuity
- Added Sign on Glass, split delivery, and real-time notifications
- Enabled Email/SMS alerts to boost order visibility and customer satisfaction
One of the biggest challenges the client faced was onboarding logistics partners and managing procurement. The process was slow, inefficient, and fragmented across multiple systems. Disconnected applications created delays in requisitions, limited order visibility, and reduced operational efficiency. Manual reporting and lack of real-time updates strained customer service teams and impacted overall satisfaction.
They partnered with Accelirate to redesign their enterprise integration with MuleSoft’s API-led connectivity model. The goal was to enable seamless partner onboarding, improve order visibility, and deliver real-time notifications all while ensuring scalability, flexibility, and business continuity.
Solving Disconnected Procurement and Logistics Systems with API-Led Connectivity
The client’s procurement and logistics processes were fragmented across multiple applications, leading to poor visibility, slow partner onboarding, and manual workloads. Order tracking, vendor management, and customer notifications lacked real-time integration, which impacted efficiency and customer satisfaction.
Accelirate addressed these challenges by redesigning the integration model using MuleSoft’s API-led connectivity and enterprise architecture best practices:
01 - API-Led Connectivity with MuleSoft
Designed process, system, and experience APIs to unify procurement, logistics, inventory, vendor, and payment systems.
02 - Reusable Integration Components
Delivered reusable building blocks to rapidly create and expand new applications with minimal effort.
03 - Enterprise Architecture for Scalability
Redesigned the enterprise integration framework for flexibility and smooth future expansion.
04 - Change Data Capture (CDC) Integration
Enabled secure data backup and recovery to ensure business continuity in critical situations.
05 - Real-Time Customer Notifications
Implemented Email and SMS alerts for order updates, improving visibility and customer satisfaction.
06 - Advanced Logistics Features
Introduced Sign on Glass verification, split delivery, and real-time updates to enhance customer experience.
07 - Vendor Onboarding Acceleration
Streamlined vendor and logistics partner onboarding through automated, connected workflows.
What Was Unique About the Solution That Was Implemented?
What set this solution apart was its focus on end-to-end interoperability and scalability. Instead of building point-to-point integrations, Accelirate designed a future-ready API ecosystem that simplified partner onboarding, streamlined logistics, and improved customer experience.
Key differentiators included:
- API-led connectivity with process, system, and experience APIs for procurement, logistics, vendor, and payment systems
- Reusable components enabling rapid application development and expansion
- Enterprise-wide architecture designed for scalability and flexibility
- Change Data Capture (CDC) integration for secure backup and continuity
- Advanced logistics features like Sign on Glass, split delivery, and real-time notifications
- Email and SMS alerts to improve visibility and enhance customer satisfaction
With these elements, the client could onboard logistics partners faster, improve order tracking, and scale seamlessly as new requirements emerged.
Achieving Seamless Logistics Partner Onboarding and Improved Customer Experience
By implementing MuleSoft’s API-led connectivity, the client transformed how they managed procurement, vendor onboarding, and logistics operations. Real-time visibility, automated notifications, and reusable integration components improved operational efficiency, reduced manual effort, and enabled faster scaling of business functions.
01 - Ease in Onboarding New Vendors
Streamlined workflows simplified partner and logistics onboarding.
02 - Improved Order Visibility
Real-time updates provided better visibility into downstream products.
03 - Enhanced Reliability and Flexibility by 95%
Integration and reusable architecture increased system performance and adaptability.
04 - Improved Customer Satisfaction
Email and SMS notifications ensured proactive updates for end customers.
05 - Reduced Work Pressure by 97%
Automated processes significantly decreased the workload for customer service agents.
06 - Increased Scalability
Future-ready architecture enabled smooth expansion across divisions and requirements.
Empowering Global Enterprises Scale Logistics with Smarter Integration
This success story highlights how Accelirate’s MuleSoft integration approach streamlined logistics partner onboarding, improved order visibility, and enhanced customer satisfaction. By enabling reusable APIs, real-time notifications, and future-ready enterprise architecture, the client was able to reduce manual workloads, boost reliability, and scale operations with confidence.
With these improvements, the company not only solved its immediate challenges but also positioned itself for sustained growth and adaptability across global operations. If your organization is looking to achieve similar results, partner with a trusted integration service provider to unlock scalable, flexible, and customer-centric solutions. Connect with us today!
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