Robotic Process Automationin the Manufacturing and Retail Industries
Robotic Process Automation (RPA) is quickly becoming the most disruptive technology and is currently receiving wide acceptance across many industries.
When it comes to manufacturing, physical robots are already used to package, assemble, and test products, so why not see where else robots can be of help? We currently rely on industry robots at work on the production floor to complete their orders efficiently while saving man-hours and money, so why not implement bots in the back-office too? Human employees are struggling to keep up with the operational and managerial processes, whether it’s due to how long the tasks take or that they are mundane and repetitive tasks humans get bogged down by, RPA can be implemented to automate these processes. RPA bots are able to complete back-office tasks, quicker and cheaper than humans can, plus the robots complete the tasks error-free. In manufacturing, RPA can be used to: communicate with suppliers, manage product inventory, process orders and payments, run loyalty programs, authorize returns, and many other tasks.
Not only does RPA free-up human employees to focus more on other things like the customer’s needs, new product ideas, and so on. It saves precious time and money, delivering a real ROI to the business. RPA solutions are easy to implement and do not require coding skills. RPA also seamlessly integrates with existing legacy systems without costly and time-consuming software development. Companies can get started with a pilot project by choosing a specific set of operations and can observe tangible and measurable results within just weeks after implementation.
A 2017 study by a global technology research firm suggests that 72% of companies are expected to adopt Robotic Process Automation to minimize costs, reduce transaction handling time, increase overall company productivity, and improve compliance management. RPA offers significant benefits to several industries and manufacturing is no exception. It is especially beneficial to industries focused on efficient and timely quality output from their business processes.
As a retailer, your first and foremost concern is for your customers. You know that a positive experience for the customer, whether you are a brick-and-mortar, eCommerce or a hybrid company, stems from the ease in which the customer can search, try, buy or return goods. Retaining customers and earning their loyalty are the keys to a successful retail company.
Inefficient and mundane processes are notorious for causing a bad customer experience. Slow inquiry response times, shipping errors, products out of stock; all are causes for a bad customer experience, however, all of these issues are problems Robotic Process Automation can solve. RPA Bots can seamlessly transfer data across various platforms, they can gather information faster, they can track supply and demand trends, they can more accurately predict how much of a product to keep in stock, they can do all of this and more, and for a cheaper price than human employees. RPA is changing the retail game. The days of not having enough an item therefore losing customers to a competitor are over. An RPA platform will improve process efficiency and enhance your customer engagement, while simultaneously reducing operational costs. RPA bots focus on the back-office details, so you can focus on the customers.