Hospitality Industry Solutions
In today’s business landscape, hospitality organizations are expected to keep their back-end processes operating smoothly, enhance productivity, and constantly be exploring new revenue streams to improve profitability – all while providing their customers and partners with a seamless digital experience.
Whether the hospitality organization is a global hotel chain, an international cruise line, or a small to medium sized travel agency, many of the common challenges faced by these businesses can be solved through the use of Emerging Technologies.
By optimizing key back-office activities like processing orders, tracking payments, digitizing paperwork, and managing data, Accelirate’s E.T. Delivery Pods enable hospitality providers to remain competitive in the digital business landscape while delivering customers more engaging, personalized experiences.
API-Based System Integrations
Integrate your data systems with third-party networks and applications like Travelocity, Booking.com, Expedia, and loyalty/customer management platforms to drive greater business agility while keeping the exchange of sensitive data and payments secure.
Data Analytics Solutions
Centralize all your data in one secure location and unlock deeper insights with analytics that help improve customer stays, deliver premium member experiences, and streamline operational inefficiencies.
Back-Office Automation
Employees spend millions of hours each year on repetitive, manual tasks. RPA relieves your workers of these tasks like billing, claims management, and reservations; allowing employees to focus on higher-value work and guest care.
Solution Discovery
Identify and prioritize business areas with high-value opportunities for process optimization, and build a robust pipeline of future automation projects that deliver long term value.
Intelligent Document Processing
Combat mountains of electronic and paper documents. Hospitality teams need to process forms quickly and accurately to ensure guest satisfaction and manage reservations, orders, loyalty programs, events, and complaints/refunds. Our IDP Delivery Pods enable end-to-end document processing automation for structured and semi-structured document formats.
Process Mining
Leverage real-time data and records from your ERP systems to identify bottlenecks, inefficiencies and waste within your business processes.
Emerging Technology Use Cases for Hospitality
Reservation and Order Slowdowns
Orders held up in processing, errors in quantities or guest stay dates, and notifications for upcoming special requests/V.I.P. guests and events can all be solved with automation and document processing solutions.
Unpaid Invoices and Outstanding Guest Charges
Process mining can evaluate hundreds of thousand records simultaneously and quickly. Get a data-driven look at major processes to determine outliers and where lost revenue can be found.