INDUSTRY: Insurance
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How Accelirate’s AI Agent Simplifies Warranty Claims with Modular Automation and Human-in-the-Loop Escalation Delivering 220% ROI
95%+
Agent Utilization in Claims Processing
$250K+
Annual Cost Savings
220%
ROI within 12 months
70%
Faster Claim Resolution
90%
Warranty Claims Automated
Client Overview
A consumer product company receiving high volumes of warranty requests across multiple SKUs. Managing these claims required deep knowledge of pricing, warranty durations, and internal policy rules resulting in operational delays and inconsistent customer experience.
Key Takeaways
- Auto-validates claims using purchase data, warranty terms, and policy rules
- Modular product data updates with no RPA changes needed
- GenAI extracts claim info directly from PDFs
- Real-time email alerts for status, errors, and escalations
A global consumer product brand struggled with the time-intensive, manual handling of high-volume warranty claims. Support staff were overwhelmed by verifying purchase details, applying nuanced policy rules, and resolving escalations often resulting in inconsistent decisions and customer dissatisfaction.
Accelirate deployed a modular, AI Agent-powered solution using UiPath’s automation stack and OpenAI’s LLM capabilities. The agent autonomously validated claims against warranty terms and business policies, escalating only high-value cases for human review. Designed for flexibility and minimal maintenance, the solution streamlined the entire warranty lifecycle while ensuring accuracy, transparency, and compliance.
Automating Warranty Claim Decisions with Modular AI Agents and Escalation Logic
The client faced operational bottlenecks due to time-consuming warranty validations, manual checks against policy terms, and inconsistent customer communication. Every request required manual review of product data, warranty periods, and company-specific rules—leading to delays, errors, and poor customer experience.
Accelirate streamlined the end-to-end process with an AI Agent designed to auto-validate claims, escalate only high-risk cases, and ensure accurate decisions with minimal human input. AI Agent-Powered Solution Breakdown:
01 - Warranty Validation Agent
Evaluates requests based on product details, purchase date, and warranty duration by retrieving data from a centralized service entity.
02 - Policy Compliance Checker
Applies internal business logic and company policies to determine claim validity in real-time.
03 - Purchase Date Calculator
Uses a dynamic date retrieval bot to calculate warranty eligibility based on purchase-to-present time delta.
04 - Human-in-the-Loop Escalation Logic
Automatically escalates cases only when claim amount exceeds $100, ensuring resource focus on high-impact claims.
05 - Email Notifier Agent
Sends alerts for claim decisions, errors, or if no incoming requests were found—ensuring complete communication transparency.
06 - Modular Product Data Services
Allows product warranty terms and prices to be updated without modifying the agent or automation logic.
07 - Secure Cloud Deployment with UiPath
Orchestrated on UiPath with RBAC and compliance-ready architecture for easy monitoring and maintenance
What Was Unique About the Implemented Solution?
This solution exemplifies Agentic Automation, where an AI agent autonomously validates warranty claims by interpreting unstructured data, applying business rules, and checking policy compliance—all in real time. Unlike static workflows, the agent dynamically pulls product details and purchase timelines, then reasons through complex warranty criteria without human input.
By integrating with the client’s existing systems via UiPath and OpenAI, the solution minimized manual review, enabled consistent decision-making, and escalated only the claims that truly required human judgment. The result? Faster resolutions, reduced overhead, and a scalable model that adapts to evolving business policies—without disrupting daily operations.
Accelerating Warranty Decision-Making with Modular, GenAI-Enabled Agentic Automation
Accelirate’s agentic automation solution streamlined the client’s warranty claim validation by intelligently interpreting customer inputs, cross-referencing product data, and applying company-specific rules—without human dependency. The result was a seamless workflow that reduced resolution delays, improved compliance, and empowered teams to focus only on exceptions that truly required manual attention.
The impact proved the power of agentic AI in managing complex, high-volume customer service tasks with precision and scale.
01 - Annual Cost Savings
Estimated $250,000+ saved annually based on reduced manual claim reviews, faster resolutions, and lower labor dependency.
02 - Higher Return on Investment
220% ROI within 12 months due to low-code modular architecture, minimal maintenance, and reduction in error-related claim costs.
03 - Operational Efficiency
Up to 70% faster claim resolution and task completion. Automated decision-making reduced turnaround from 2–3 days to near real-time.
04 - Automation Rate
90% of warranty claims automated with only high-value exceptions over $100 being routed for manual review.
05 - Autonomous Claim Validation
Automatically evaluates item eligibility using purchase data, warranty period, and policy rules.
06 - AI Agent-Led Automation in Claim Processing
95%+ agent utilization in claim processing. Almost all inbound claims routed through the AI Agent since deployment.
07 - Dynamic Data Retrieval
Pulls current U.S. date and product info from system entities—no hardcoded logic needed.
08 - Zero Downtime Updates
Policy or product detail changes handled via Data Service—no changes in agent flow required.
09 - Always-On Communication Layer
Sends automated emails on approvals, rejections, errors, and input gaps for full-cycle transparency.
10 - Enterprise-Grade Reliability
Deployed with a 99.9% uptime SLA, ensuring business continuity and round-the-clock availability.
Transform Warranty Claim Processing with Accelirate’s Agentic AI Solutions
This success story demonstrates how Accelirate’s modular, AI Agent-powered automation streamlined a traditionally manual and error-prone warranty validation process. By combining GenAI document extraction, real-time policy checks, and smart escalation rules, the solution reduced review time, ensured compliance, and improved customer response consistency.
If you’re ready to modernize claim handling, cut manual workload, and ensure policy-aligned decisions at scale Accelirate’s Agentic AI solutions can help you lead the way. Let’s talk today.
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