INDUSTRY: Printing Services
Tags:
How Accelirate's UiPath Powered AI Agent Solution Transforms TLF Graphics' Automation Journey with 89% Faster Implementation
6–8
Weeks to complete order entry automation (previously 1 year)
89%
Reduction in order entry time
70%
Improved accuracy in manual processes
Client Overview
TLF Graphics is a U.S.-based printing services company specializing in customized printed products. The company sought to improve operational efficiency and automate its complex workflows, including AP Invoice Processing, PO Entry, and integration with Label Traxx, a system that lacked native API support.
Key Takeaways
- Order entry and AP processing automated in 6–8 weeks
- Overcame Label Traxx integration challenges with UiPath’s Computer Vision
- Employees transitioned from skepticism to advocates for automation
- Enhanced productivity and satisfaction without increasing headcount
TLF Graphics, a printing services company, was struggling with inefficient automation processes after a failed attempt with another vendor. Tasks such as AP invoice processing, PO entry, and managing workflows with Label Traxx were manual, error-prone, and slow. Despite the initial setbacks, TLF was determined to optimize operations and reduce manual work.
To overcome these challenges, TLF partnered with Accelirate, leveraging UiPath’s AI-powered tools. Accelirate deployed a customized automation solution that streamlined critical workflows, integrated seamlessly with Label Traxx, and transformed their internal processes. This shift significantly reduced operational delays, improved accuracy, and led to higher customer and employee satisfaction.
Replacing Internal Workflow Silos with AI Agents and UiPath Maestro Automation
Before working with Accelirate, TLF Graphics faced significant bottlenecks due to manual processes in AP Invoice Processing, PO Entry, and managing workflows with Label Traxx. Their previous vendor failed to address these challenges effectively, causing delays and frustration. TLF also struggled with siloed processes across different departments, including Finance and IT, leading to inconsistent handling of tasks and errors.
Accelirate solved this by leveraging UiPath’s AI-driven tools to automate and streamline critical workflows, overcoming integration challenges and significantly improving operational efficiency.
01 - Automated Workflow Trigger via Label Traxx Integration
The automation was triggered through TLF’s existing systems, including Label Traxx, which didn’t have API integrations. Accelirate utilized Computer Vision to enable automation with this tool, removing manual entry barriers.
02 - Smart Classification and Routing by AI Agents
AI Agents automatically classified tasks (such as AP Invoice Processing and PO Entry) and routed them to the correct processes, removing manual sorting and reducing errors.
03 - Seamless Integration with UiPath’s Tools
Accelirate deployed UiPath’s tools, including Orchestrator and Computer Vision, to automate previously manual steps, enabling smooth integration with Label Traxx and simplifying complex processes.
04 - Exception Categorization and Issue Assignment
AI Agents categorized and assigned issues—such as business, system, or credential errors—to the appropriate internal departments, ensuring quick resolution and better traceability.
05 - Escalation Pathway for Critical Failures
For critical failures, automation included an escalation path, ensuring timely intervention by the relevant department. This reduced delays and ensured processes remained on track.
06 - Continuous Feedback for Process Optimization
After initial successes, internal advocates for automation grew, and TLF’s departments began requesting additional automation for other processes, such as accounts payable and receivable, improving overall productivity.
07 - Real-Time Reporting and Process Updates
Automation also streamlined reporting, providing real-time insights into process status, exceptions, and bottlenecks. This increased visibility and enabled faster decision-making.
What the Client Had to Say
“We spent a year stuck with another partner and Accelirate got it done in six to eight weeks. We were astonished. We’d never even heard of communication mining or document understanding before. Accelirate’s expertise changed everything. Now we’ve got a line at the door asking, ‘Can you automate this next?’ That’s the shift Accelirate helped create.’- Robert McJury, Partner/VP Sales & Marketing at TLF Graphics Inc
What Was Unique About the Solution That Was Implemented?
Unlike traditional production support models, Accelirate’s solution focused on intelligent orchestration rather than just automation. The unique aspects of the solution stemmed from Accelirate’s deep expertise with UiPath tools, particularly Computer Vision, which played a crucial role in overcoming the integration challenges with Label Traxx, a system that lacked native API support. By utilizing Computer Vision, the team successfully integrated Label Traxx into the automation workflow, ensuring smooth operation without the need for complex manual workarounds.
The solution leveraged AI Agents to automate key processes, significantly reducing manual effort. This allowed TLF Graphics to streamline critical workflows, including AP Invoice Processing and PO Entry, and enabled efficient cross-departmental operations. Moreover, the solution provided real-time updates and feedback loops through Action Center, ensuring complete transparency and quick issue resolution, which ultimately made the system more agile and responsive to challenges.
Tangible Time Savings and Workflow Improvements Across TLF Graphics
The internal automation transformation became a significant proof point for Accelirate’s AI-driven capabilities. The solution streamlined critical workflows and reduced time spent on manual processes, enabling TLF Graphics to enhance operational efficiency. The project not only sped up task completion but also improved accuracy, allowing TLF Graphics to scale their operations without increasing headcount.
01 - Execution of Order Entry Automation – 6–8 Weeks
The order entry automation that took over a year to complete previously was successfully implemented in 6-8 weeks, drastically reducing project timelines.
02 - AI-Powered Integration with Label Traxx
Utilized Computer Vision to integrate with Label Traxx, a tool without native API support, ensuring stable automation and reducing errors.
03 - Improved Employee Productivity
Automation allowed customer service reps to focus on more strategic tasks, freeing up resources for higher-value work.
04 - Reduction in Errors Across Accounts Payable and PO Entry
Automation minimized the errors in AP Invoice Processing and PO Entry processes, improving overall workflow accuracy by 70% and 89% reduction in order entry time.
05 - Positive Internal Shift Toward Automation
Despite initial skepticism, employees became advocates for automation, requesting more processes to be automated after seeing the success in order entry and accounts payable.
06 - Expansion of Automation to Accounts Payable & Receivable
Following the success of initial automations, TLF Graphics expanded automation to accounts payable and receivable, continuing to drive efficiency and reduce manual errors.
How Internal Innovation Drives Excellence Across TLF Graphics
This success story outlines how Accelirate’s automation strategy optimized operations at TLF Graphics, improving efficiency, traceability, and cross-functional alignment. By embedding AI agents into their AP Invoice Processing, PO Entry, and Label Traxx integration, Accelirate streamlined workflows, reduced manual effort, and positioned TLF Graphics to scale operations without increasing headcount. The collaboration helped TLF move from a year-long struggle to a 6-8 week successful automation implementation, improving accuracy and employee productivity.
If your team is looking to replicate this level of innovation, reach out to our experts to explore how agent-driven automation can be customized to fit your support and operations workflows.
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