Accelirate Managed ROC 2022-01-19T21:39:32+00:00

Accelirate’s ROC and
Managed Services

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The Accelirate Managed Robotic Operations Center (ROC) is a maintenance and support program for organizations implementing and running process automations. The Managed ROC utilizes a broad set of tools and utilities that allow the Accelirate team to support and monitor automation programs of all sizes. Leveraging on-shore, off-shore, and near-shore resources our ROC is capable to support and monitor automations 24/7. These tools and utilities include, Automated Deployment Utilities, Automated Provisioning Scripts, and Alerting and Monitoring Dashboards, L1, L2, Automation Infrastructure Support, and Automation Enhancements.

Take the support workload off of development and leadership teams.

By switching to ROC your organization can accelerate new process creation by allowing developers to focus on new projects and implementations while ensuring older processes are being utilized and improved upon.

Managed ROC Packages

Standard Automation
Dashboards

Monthly Activity and
Utilization Reports

Capacity Reviews

Annual Automation
Monitoring and
Support Planning

$4,000

  • Coverage
  • 16 Hours/Day
    5 Days/Week
  • Automations
  • 10
  • Incidents (60 mins./incident)
  • 12
  • Enhancements (8 hours/incident)
  • 12

Standard Package

Automation Support and Monitoring

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$2,560

  • Coverage
  • 8 Hours/Day
    5 Days/Week
  • Automations
  • 10
  • Incidents (60 mins./incident)
  • 12
  • Enhancements (8 hours/incident)
  • 12

Essentials Package

Automation Support

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Enterprise Program

  • Coverage
  • Bespoke
  • Automations
  • Bespoke
  • Incidents (60 mins/incident)
  • Bespoke
  • Enhancements (8 hours/incident)
  • Bespoke

Enterprise Package

Package is custom to client request

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  • Program Fact Sheet

Managed Support Services

Type of Task

Response Time from Notification*

Resolution Time **

Incidents Within 1 Hour Within 24 Hours
Priority Incidents Within 30 Minutes Within 8 Hours
Enhancements Within 8 Hours Within 4 Business Days

About the ROC

With ROC Monitoring and Support save
time, money, and headache from:

  • Bot and Automation Errors
  • Bot and Automation Downtime
  • Code Corrections and Changes
  • Process and Application Changes
  • Input and Output Issues
  • Dashboard and Reporting Struggles

Interested in RPA +
Automation updates?

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