Expert Insights

There are two important aspects to automating a process:

• Interaction: which is all the manual activity (clicks, copy-paste, etc.) that the human does to move the process forward
• Intelligence: which is the tacit decision making that the human does to direct the process

The lesson learned is that while cognitive automation technologies continue to evolve at a rapid pace, Interaction is still the easiest to automate and gets a faster ROI for your business today.