Accelirate Managed Services RPA Support and Monitoring
Accelirate Managed Services
Accelirate’s Managed Services are here to support, monitor, and manage an organization’s automations utilizing Robotic Operations Center (ROC) resources. Through this program, organizations are able to customize their support needs by selecting whether they need monitoring, incident and change management, or both, and then scaling the package to match the number of automations the services are needed for.
Package Tier Options
Standard
- 5 Automations (1 Priority, 4 Regular)
- 24×7 Monitoring
- 28 Incidents
- 5 Enhancements
- Reporting and Dashboards
Essentials – Support
- 5 Automations (1 Priority, 4 Regular)
- 28 Incidents
- 5 Enhancements
- Incident and Change Reports
Monitoring
- 5 Automations (1 Priority, 4 Regular)
- 24×7 Monitoring
- Monitoring Reports & Dashboards
What Managed Services Includes
Monitoring
- Bot Monitoring (Alert-Based)
- First Level Troubleshooting and Resolution
- Review and Hand Over of Business Exceptions
- Support Hotline and Ad-Hoc Bot Run Requests
- Coordinate Platform Vendor Support
- Bot Capacity/Availability and Schedule Tracking
Incident and Change Management
- In-Depth Production Issue Troubleshooting
- Issue Resolution/Provide Break Fixes
- Log Analysis
- Minor Enhancements
- Bot Performance Issue Resolution
- Configuration Management
- Create Automation Support Artifacts and Documentation
- Liaise with Infrastructure and COE Teams
How Managed Services Works
Along with scalable managed services, clients will receive standard dashboards, monthly activity and utilization reports, capacity review an future package planning before package renewal. The Managed Services package pods were designed to be stacked to accommodate the necessary number of bots the organization desires services for and all contracts can be executed via monthly payment annual plans.
Pod Model and Coverage
With an Accelirate Robotic Operations Center (ROC) Managed Services Pod, the client will have a dedicated team to monitor and support the desired automations. By blending onshore and offshore trained resources, the ROC is able to provide full 24×7 coverage and make corrections to bot errors immediately as needed.
