RDA90X Robotic Desktop Automation Accelerator
Accelirate’s RDA90X program is a 90-Day Accelerator designed to jump-start Robotic Desktop Automation (RDA) programs by delivering 3-5 complete desktop automation modules within 90 Days. Desktop Automation or Attended Bots are digital assistant automations built to help the human as they work. Different from RPA bots, RDA bots work simultaneous to its human counterpart by completing parts of a process after a human action triggers the bot. These types of automations are critical for time savings in call centers, front-office tasks, and for processes that cant be entirely executed without human decisions.
The proven Accelirate E^3 Strategy is carried out by an RDA90X Delivery Pod of Automation Analysts and Developers to transform a client’s automation program through the addition of desktop bots. The RDA90X Methodology and Delivery Pod includes 2 Months of 3 dedicated automation business analysts and 1 month of 3 dedicated automation developers enforcing the E^3 (Evaluate, Execute, Enable) structure. This provides the client a structured roadmap to a robotic desktop automation program capable of assisting around 1,000 employees simultaneously.
Evaluate
- Identify Business Unit With 300+ People Performing Overlapping Tasks
- Document Current Time and Quantity of Events Per Module
- Select Automation Modules
6-8 Weeks
Execute
- Automate Defined Tasks into Modules
- End User Testing and Documentation
- Hypercare
3-5 Weeks
Enable
- Gather Licensing Requirements and Thresholds for Usage Success
- Product Installation
- Work Group Training
1-2 Weeks
Business Unit
Call Center
Process
KYC Data Updating: Desktop Automation is able to pull all relevant customer data and update it in real time so CSR can focus on customer while avoiding post call data accuracy errors.
Business Unit
Claims Processing
Process
Invoice Download and Sorting: Desktop Automations are triggered by supervisors in times of need to meet SLAs. Pulling info from multiple systems and the occasional need for human input makes RPA difficult, however, RDA can loop in human when needed and complete the manual pieces of the task on their own, reducing cycle time, and increasing accuracy.
Business Unit
Loan Servicing
Process
Mortgage Appraisal Orders: A human is required to start the Mortgage Appraisal Process by selecting the correct parameters, such as order date and add-ons. However, the rest of the process is manual. RDA can be used to execute the rest of the process and ensure that the appraisal is completed on time with no errors, avoiding late/rush fees and government fines.
Business Unit
Accounts Payable
Process
OCR Invoice Processing Error Notification: This task is often done with OCR, however, a bot may not be able to match a specific piece of data to a known data type (like invoice amount). Instead of failing the process and making a user review the entire invoice, the desktop bot can signal to a human where input is needed.