Before Implementing “Shiny” Technology, Make Sure it Will Actually Benefit Business Operations
It is also important to note that AI is not the only automation technology available on the market. In fact, and by large, it is far less market-ready than other digital tools that are capable of assisting companies in meeting their goals.
Robotic Process Automation (RPA) software, for example, is already helping forward-thinking enterprises accelerate repeatable, administrative, back-office tasks, such as data entry and payroll processing. Not only does RPA streamline core processes, but it also frees employees to pursue more value-added activities requiring strategy, creativity and empathy; skills that are inherent to people.
Unfortunately, many companies are missing out on this and other opportunities to optimize resources, streamline processes and achieve their business goals. This is indicative of executives’ struggle to map their business objectives to available and appropriate solutions. With the continued development and progression of workflow technology, executives need to rethink their digital strategies.
The first step towards a more competitive, innovative strategy is to become re-familiar with the company’s business objectives. What exactly is it that they want to achieve? Next, business leaders should evaluate the various tools in today’s digital toolkit to determine which one is best positioned to help them meet their goal. With so many tools available on the market and with more being unveiled every day this can be daunting, but it is a crucial step in figuring out which one is right for a given company. Consider this a call to action for enterprises: fight the urge to adopt the “shiny” tool everyone is buzzing about just because it’s “shiny”. Take a step back and consider all of the options out there, from traditional desktop scripting to RPA to AI. Be purposeful in a digital operations strategy. It’s the only way to prevent buying and implementing a tool that will not perform the way it’s needed to.