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So far Muhammad Naeem has created 44 blog entries.
10 06, 2019

Create Credit Disputes: A Customer Service Solution

2019-06-10T14:15:57+00:00

BACKGROUND: A Fortune 500 Financial Services Company receives more than 200 Credit Dispute Complaints from customers daily. Utilizing a staff of three FTE’s and Four Credit Agents to investigate, action, and respond to each dispute resulted in hours of work daily both within and beyond working hours to appropriately resolve each dispute no more than [...]

10 06, 2019

Know Your Customer Data Download: RPA Implementation in a KYC Process

2019-06-12T13:47:43+00:00

BACKGROUND: For any company Customer Relationship Management is an integral part of running a profitable business. Being able to quickly update, upload, and download accurate and up-to-date information, for a Financial Service Company especially, is important for monitoring customer risk and alerting agents and customers of possible fraudulent activity on an account. Currently at this [...]

17 04, 2019

Notification of Overdue Items: Accounts Receivable Follow Up

2019-04-18T10:26:35+00:00

BACKGROUND: A Global Insurance Company is made up of 100’s of insurance brokers that act as agents for their respective insurance clients. The company has an internal team of accounting employees currently spending a portion of their day dedicated to checking through every policy broker’s accounts and portfolio of corresponding invoices to see if any [...]

28 11, 2018

Default Management: Automating Mortgage Breach Letters

2018-12-11T16:17:04+00:00

AutomatingMortgageBreach Letters BACKGROUND: The client’s Default Management Function was broken into four separate business units: Pre-Foreclosure, Foreclosure, Bankruptcy, and Loss Mitigation. Within the Pre-Foreclosure business unit lies an important activity called ‘Breach’ that involves the servicer aggregating all loan data that warrants a Mortgage Breach Letter and compiling that data into a State-specific format that [...]

30 10, 2018

Predictive Modeling: A Marketing Solution

2019-01-21T15:14:00+00:00

Predictive Modelingof Mortgage Refinancing. BACKGROUND: Every month the client considers a large group of people who have mortgages to potentially send out offers about refinancing to. Previously, hand-written rules were manually created by subject matter experts to reduce this large pool of potential recipients to a smaller number of borrowers to send offers to. Of [...]

28 10, 2018

Robotic Process Automation and Application Programming Interface: A Match Made in Heaven or Not?

2019-01-07T19:40:52+00:00

Robotic Process Automation (RPA) is a surface level automation software which can be used for applications to talk to each other. Application Programming Interface (API) on the other hand is a standardized layer of software integration code which allows applications to talk to each other. Many of our clients have asked the question about RPA [...]

24 10, 2018

A Solution to Default Reporting

2018-12-11T16:48:18+00:00

CASE STUDY– Electronic Default Reporting (FNMA) Complexity: High Fannie Mae provides incentives to loan servicers to provide accurate reporting for all loans under their portfolio. The Electronic Default Reporting Process requires coordinators to go through a report of all Fannie Mae loans in a portfolio, identify if any loans have criteria that would indicate the [...]

15 10, 2018

Can Automation & AI be a Corporate Function Just Like HR and IT?

2019-01-07T19:41:08+00:00

As automation & AI technologies evolve, we see different operating models being utilized in many organizations. At a high level, these are the operating models we see: Business Unit aligned Automation Projects (Some may call them "Shadow IT" or "Rouge IT" Groups) Business Unit aligned Automation Projects with IT Governance Automation Projects within IT Groups [...]

8 10, 2018

To Chatbot or Not? That is the Question

2019-01-07T19:42:24+00:00

Chatbots are a hot topic everywhere. Everybody wants one, but some are not sure about the technology after hearing the story about the Microsoft Tay Robot. Like anything else in the world of AI, Chatbots are not something that anyone should rush in to deploy in production without proper analysis and training. We will talk about [...]

1 10, 2018

Are Your Business Analysts Highly Paid Interns?

2019-01-07T19:42:43+00:00

Written By: Rafael Chac, Sr. Automation Consultant at Accelirate Inc. Over this past year I have had countless conversations with Business Analyst (BA) Unit leads and they all seem to share a common pain point, they are spending well over half of their time inputting and manipulating data across multiple platforms. I recently had a [...]

25 09, 2018

Why You Need a Head of RPA From the Beginning Not the End

2019-01-07T19:43:03+00:00

When a company first embarks on their Robotic Process Automation (RPA) journey, 99% of the time Joe from Finance, Sarah from Process Optimization, or Tom from IT is assigned to investigate RPA. They probably raised their hand at the monthly meeting, and just like every good suggestion, the person that makes it gets to do [...]

19 09, 2018

Post the RPA Pilot – An Operating Model for Scale (Psst..You Have Help)

2019-01-07T19:44:25+00:00

In my last 2 posts I talked about setting up the RPA CoE and how that can be a very daunting list of activities. But for those who have made the decision to adopt RPA as an enterprise strategy for automation, fear not; You have help. Apart from the Service Providers who have their own methodologies and models, software [...]

18 09, 2018

Types of Roles Required to Build World Class AI and RPA Teams

2019-01-29T18:33:35+00:00

In our previous articles, we talked about different types of AI technologies and how and where they can be used in an enterprise. It is also important to understand different types of skill sets and organizational structures that can support businesses with these types of initiatives. A typical lean organizational structure we see emerging is [...]

21 08, 2018

RPA Can Save You 15% or MORE on Car Insurance…Everybody Knows That

2019-01-07T19:45:12+00:00

Well, maybe not on your car insurance, but in the world of back office, many different types of insurance companies face the same efficiency issues. Whether your business is car insurance, property, travel or health, the back office is overwhelmed with a high volume of repetitive processes and frequently changing regulations that make more long-term [...]

8 08, 2018

RPA and Intelligent Automation for Optical Character Recognition Based Business Processes

2019-01-07T19:45:30+00:00

Many organizations today have well established OCR Processes where accuracy rates are pre-established based on the OCR tool-set deployed and have standard operations procedures defined for the sorters, scanners, verifiers and data-entry operators. Our purpose here is to address how an organization can improve efficiency, accuracy and/or reduce cost of these business processes by using [...]

27 07, 2018

You Don’t Need to be a Developer to Do This! – The RPA Edition

2019-01-07T19:45:48+00:00

In the heyday of the Y2K testing craze, Test Automation tools were all anyone could talk about. I recall vendors selling their software directly to businesses with the promise of “You do not need to be a developer to automate”. The idea on the face of it was very simple. “You perform your actions on the screen as [...]

19 07, 2018

Our best Offshore RPA Engineer Almost Quit! Here’s Why.

2019-01-07T19:46:03+00:00

One of the first things we did when we started Accelirate was setup an offshore delivery center and hire Perdie, the best RPA engineer out there. Having built successful technology offshoring companies, we were eager to apply the cost-arbitrage model in RPA as well. What can I say? When you have a hammer, everything is [...]

7 07, 2018

Is Robotic Business Process Automation (RPA) a Challenge to BPO, BPM and EAI?

2019-01-07T19:46:18+00:00

No matter how you look at it, Robotic Process Automation and Smart Business Process Automation using Cognitive Technologies is a disruptive trend. RPA Technology will have a much further reach into the market than just to the larger enterprises. The lower cost, shorter implementation time cycle and less technologically intrusive nature of RPA implementations lends [...]

30 06, 2018

Yet Another Article on So Called “Digital Transformation” But This Time in the Context of Robotic Process Automation

2019-01-07T19:46:39+00:00

“Digital Transformation” is one of the buzzwords that has been thrown around quite frequently these days. It seems everyone has their own answer to the question “What is Digital Transformation?” A better way to think about it is to address the “Why/How?” questions around Digital Transformation first. In this article, we try to address these [...]

18 06, 2018

Digital Transformation – The Great Game – Part 1 of 3

2019-01-07T19:46:53+00:00

This is a brief story of “Digital Transformation” from a Writer’s Layman point of view. These two words are flashed everywhere by highly paid experts and consultants to an extent where they claim that every business will die if it does not digitally transform itself frantically by adopting all or most of the new age [...]

4 06, 2018

Why Credit Card Transactions and Banking Operations Have Successful RPA Implementations

2019-01-07T19:47:46+00:00

Transaction based companies that are highly regulated are a naturally ripe spot for Robotic Process Automation. Large payment processors like MasterCard, Visa and many banks like Capital One and Barclays have become the poster child for RPA initiatives. When looking at workflows to evaluate KPI for an RPA Implementation, often overlooked criteria are scale and executive buy-ins [...]

28 05, 2018

How Managed IT Services Can Use RPA to Lower Their Bottom Line

2019-01-07T19:48:02+00:00

Written by: Matt Gallo, Chief Sales Officer at Accelirate I have spent most of my career in the Managed Services arena. Not just locally, I have been a part of national enterprises and been involved for years in peer growth groups like TruMethods, IT Nation, MSP Alliance and many others. I made it an art to combine [...]

19 05, 2018

How is IT Sales Evolving in the Age of Automation and AI?

2019-01-07T19:48:27+00:00

For as long as I can remember, IT Sales has always been about three words: Product, Product, and Product. The technology was evolving at such a rapid pace, that you didn’t even have to wait for something to be end-of-life anymore because the new shiny product did oh so many things more that you just had [...]

26 04, 2018

Is RPA Technology Revolutionary or Evolutionary?

2019-01-07T19:48:51+00:00

We often ask this question when an innovative technology trend emerges that takes the IT world by storm, especially when it is offering the “silver bullet.” While these “revolutionary” technologies can have a profound impact on a company’s performance, there also comes a point where senior management needs to evaluate that technology to see its potential [...]

5 03, 2018

RPA Lessons Learned #3

2018-10-03T18:40:33+00:00

Every RPA Developer understands the struggle of trying to automate a process that requires some type of Citrix or virtualized environment interaction, it’s a constant battle of trying to reliably interact with the underlying system while at the same time considering the validation criteria required to satisfy the business requirements. Here are the top 2 [...]

2 03, 2018

Increase Call Center Productivity with Robotic Process Automation Solutions

2018-10-03T18:29:32+00:00

It's an experience most of us are all too familiar with. Call a Customer Service Center for any company, you might be put on hold several times during the call. The Customer Service Representative (CSR) takes customer data and manipulates multiple internal IT systems to retrieve, update or delete data. Most CSRs switch between multiple [...]

1 03, 2018

RPA Lessons Learned #1

2018-10-03T18:40:20+00:00

There are two important aspects to automating a process: Interaction: which is all the manual activity (clicks, copy-paste, etc.) that the human does to move the process forward Intelligence: which is the tacit decision making that the human does to direct the process The lesson learned is that while cognitive automation technologies continue to evolve at a [...]

19 12, 2017

Digital Transformation – The Great Game – Part 3 of 3 – What do Blockchain, AI, IOT and APIfication Mean for My Business?

2018-10-04T19:27:17+00:00

In Part 3, of our 3-part series of "Digital Transformation, The Great Game", we will talk about some of today's mega technology trends around Blockchain, AI, IOT and "APIfication". There is enough information about all of these in plenty of other news sources, so I have no intention of defining each; my purpose for writing [...]

13 12, 2017

Digital Transformation – The Great Game – Part 2 of 3

2018-10-03T20:13:46+00:00

In the last article, we talked about the fast-moving evolution of digital technologies that are changing the business landscape rapidly. In my view, at a high level, every Business utilizes IT to increase productivity/efficiency/revenue OR decrease Costs. This series of the 3 Articles is a high-level viewpoint on the evolution of various digital transformation technologies [...]

5 12, 2017

Addressing the Big Pink Robot in the Room – How to Take the Robot Out of the Human

2018-10-04T19:30:14+00:00

We have all been there, or even are there, performing a task, over and over again, because it has to get done.  It is not what we signed up to do, it isn't what we wake up in the morning for, yet, it is a requirement for us to do our job, so we are [...]

28 11, 2017

Artificial Intelligence and Process Automation

2018-10-03T20:42:28+00:00

From the beginning days of IT, one of the key goals has always been to automate manual business processes. From mainframes to client server application developments, to Internet, Business Process Management(BPM) based workflows and rule processing technologies; we have come a long way. As we developed applications to automate business processes, we realized that most of [...]

18 10, 2017

Validating RPA Processes Using the Process Assessment Questionnaire

2019-03-12T18:34:57+00:00

In this period of Robotic Process Automation, AI, and IOT, there is little room for errors, delays, or poor technology investments. After determining which RPA tool best fits your unit area, the next question you need to ask is what processes are best suited for automation and which establish the "easy win scenario" and build the [...]

11 10, 2017

Setting the Tone with Enterprise Automation Using RPA Within the Organization

2018-10-04T15:04:35+00:00

The Path to Take What path can you undertake in setting up at Robotic Process Automation (RPA) practice? Who is involved in this selection process? What are the teams involved? Do you go desktop or VM? At what juncture is IT involved? Do you start slow, with smaller POC's, and build progressively with higher volume [...]

21 09, 2017

Impact of Robotic Process Automation in the Insurance Industry

2018-10-04T19:45:53+00:00

Robotic process automation is the latest technological development that has taken the insurance industry by storm.  It allows firms to make their business processes increasingly streamlined and efficient as well as significantly improving their capacity to take on a larger quantity of clients. While partial and ad-hoc automation has long existed within the insurance industry, [...]

11 09, 2017

Impact of Robotic Process Automation in Banking

2018-10-04T16:04:59+00:00

The world is moving fast and so should your enterprise. In today's time of fast-paced innovation and evolution, visionary and revolutionary businesses are looking towards enhancing and elevating their business operations in every possible way. This cut-throat competition requires an organization to implement strategies and inputs that are cost effective, time-saving and at the same [...]

29 08, 2017

Consider Tackling Low Hanging Business Process Automation Challenges with Digital Robotic Process Automation

2018-10-04T16:27:33+00:00

Every business these days is a combination of people, processes, and technology. People create and run the processes and they also procure technology to run those processes. Process automation can simply be achieved through buying a packaged software and/or build a software. But every time one buys or builds a piece of software a few [...]

16 08, 2017

Robotic Process Automation for Healthcare Providers

2018-10-04T16:47:11+00:00

Multiple Robotic Processes have helped us in performing better in many fields including accounting, finance, telecommunications, and so on. New techniques such as RPA or Robotic Process Automation are being employed to get better results. It holds great potential to quickly increase efficiency, reduce errors and decrease costs by automating tasks that are manual, high-volume [...]

27 07, 2017

Impact of Robotics in Finance and Accounting

2018-10-04T19:16:36+00:00

We grew up hearing stories of Robots taking hold of the world and learning interesting discoveries about Artificial Intelligence. As a consequence, all of us have wished at some point in our lives to have robots to take care of our everyday mundane tasks and make our lives easier. Today, that imagination is taking the [...]

11 07, 2017

Role of Robotic Process Automation in the Age of Digital Transformation

2018-10-02T14:01:28+00:00

"Digital Transformation" is one of the buzz words that has been thrown around quite frequently these days. It seems everyone has their own answer to the question "What is Digital Transformation?" A better way to think about it is to address the Why/How questions around Digital Transformation first. In this article, we try to address [...]

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