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So far Muhammad Naeem has created 98 blog entries.
2 12, 2021

Retirement Plan Client Request Automation


The Money Out Unit at a Major Financial Services Company is responsible for managing client retirement plan-based requests. The team receives email requests from clients asking to either withdraw, take a loan from, or disburse their retirement plan funds. Rather than bogging down the Money Out team with requests, requiring them to look up client [...]

2 12, 2021

Process Discovery Engagement for Large Healthcare Organization Uncovers 53 Automation Opportunities, 2.65MM+ Cost Savings per Year


A large-scale Health Maintenance Organization currently services multiple counties throughout California. Going into 2022, the organization is looking to expand into new services areas with an estimated 2,700 new members expected by the end of the year. The organization currently has an ongoing RPA initiative with a goal to grow the company as a whole [...]

2 12, 2021

North American Bank Reduces Manual Input by 76% Automating the Checking Program Enrollment Process


A North American Bank offers a checking program that notifies customers when they sign a check for an amount they do not have available in their account. The program allows customers to resubmit their check when the funds are available, reducing the Bank’s time spent handling bounced checks and preventing customers from having to pay [...]

2 12, 2021

Implementing Attended Bots for a Major North American Financial Services Institution


A major American financial, retirement and investment firm receives over 3 million calls on average per year through its Client Service Centers, based in three locations across the United States. Approximately 15% of these calls are regarding loan and withdrawal options, also referred to as Money Out (MO) options, and include withdrawals, old loan payoffs [...]

2 12, 2021

Engineering Firm Automates the Vendor Research Process to Streamline Procurement


The Procurement Team of a Global Technical and Engineering Services Client receives purchasing requisitions for products and parts on a daily basis. To perform the Vendor Research Process, the Procurement Team’s buyers access these new part requisitions in the company’s Internal Catalogue System, then log into and manually navigate an Inventory Locator Platform to search [...]

2 12, 2021

Construction Firm Transforms the Employee Onboarding Process with Automation


The HR Department of a Real Estate and Construction Client is responsible for onboarding new employees, a process that includes setting up new accounts in Microsoft Exchange and 365, and determining which product licenses the new user will need based on their position and organizational unit. Since the client onboards about 70 new hires each [...]

11 11, 2021

Cenlar Enters The Robot Revolution In Mortgage Servicing


As the largest, long-standing mortgage subservicer in the United States, Cenlar FSB currently services residential mortgages across the nation. With a diverse client portfolio of banks, mortgage companies and credit unions, the company performs all loan servicing duties on behalf of its clients. Understanding the reality of doing business in a constantly evolving digital landscape, [...]

26 10, 2021

Best Practices to ROC(k) Your RPA Program


How a Robotic Operations Center’s rigorous standards help strengthen and stabilize automations With nearly any automation project, an organization is expected to face common challenges such as errors and exceptions. The role of a Robotic Operations Center (ROC) is to strengthen and stabilize an organization’s automations so that they can overcome those challenges with less [...]

11 10, 2021

Accelirate Celebrates the Automation Revolution at UiPath Forward IV


This October, hundreds of RPA experts gathered to celebrate and accelerate their journeys towards becoming fully automated enterprises at UiPath Forward IV. The two-day event was full of presentations, breakout sessions, booth discussions and other events giving actionable insights into the evolution of automation, and where companies should aim next in their journeys to reach [...]

22 06, 2021

Enriching Automations with AI: The Need for Intelligent Document Processing


Unstructured Data is Everywhere Document processing is a critical function that directly affects the efficiency of all businesses, regardless of industry or size. Yet one of the biggest challenges these companies face is dealing with large amounts of unstructured data. According to an estimate from Computer World magazine, unstructured data might account for more than [...]

9 06, 2021

Getting Started with UiPath Document Understanding Automations


5 Easy Steps to Get Started with UiPath Document Understanding Document Understanding has been in a large upward trend as organizations with automations are looking to enhance their current processes, and others are looking to dive into digital transformation headfirst. UiPath, one of the largest RPA platforms in the market, has a Document Understanding software [...]

3 06, 2021

Financial Status Report Automation


BUSINESS SCENARIO The Accounting Unit at a Large Manufacturing Company creates a financial status report each week displaying all quarterly and year-to-date orders, shipments, backlog, and shippable backlog in order to keep track of the company’s deferred revenue. This report is critical to the company’s accounting operations; it provides a detailed view of the organization’s [...]

2 06, 2021

Gross to Net Payroll Reconciliation


The Global Finance Unit of a worldwide technology conglomerate is responsible for processing employee payroll each month. Before automation, this process involved a team of ten analysts comparing the data in the business’ Working File against the payroll vendor’s monthly Gross to Net File in order for payroll to be approved. Manual reconciliation for a [...]

2 06, 2021

Salesforce to Legacy System Document Upload


The Document Processing team at an online education client receives documents as attached to Salesforce’s custom objects. The processors read, rotate, crop, and convert the various file types and multiple attachments to a single PDF document and upload them to a legacy system and perform the data entry. This processing takes around 5 minutes per [...]

1 06, 2021

Automation Quick Wins for Construction Firm


A Major Construction Group has over 20 offices throughout the United States. The company faced significant pain points in managing its back-office and operational processes, several of which had fallen into major backlog. The Accelirate team assessed the processes and determined that these low-value activities would be a waste of human labor, and thus ideal [...]

30 03, 2021

Why RPA Initiatives Fail Without a Top-Down Approach


Starting an RPA Program and successfully transitioning past the pilot stage into a scaling stage is a tricky task. If not set up for success from inception, a lot of programs fail after a few processes are put into production and support for automation within the organization fizzles out. But why does this happen? As [...]

30 03, 2021

Strategic RPA Trends – How Leaders Can Keep Up


Today, RPA has become a strategic priority for businesses across the globe – with adoption permeating nearly every industry, more organizations are reaping its benefits than ever. According to the annual RPA Census, which surveyed over 500 business and technology leaders, the visions these companies are working towards range from scaling bot deployments, to citizen [...]

30 03, 2021

The Risks of Unmonitored Automations


If your enterprise is serious about maintaining a successful automation program then you already know that the RPA journey doesn’t end after bot deployment. In order for your program to be strong and scalable and for your bots to continue performing at their highest output, automation monitoring should be the backbone of your RPA practice. [...]

30 03, 2021

The True Cost of Excluding RPA from Your Business Operations


Do the savings delivered by RPA projects surpass the total cost of ownership? One question we often come across in the early stages of client automation projects is the total cost of ownership for RPA, which the business must determine beforehand in order to calculate the project’s eventual return on investment. With interest around automation [...]

1 03, 2021

Why Every Automated Enterprise Needs ROC Support


“If your enterprise has an automation program, establishing bot monitoring and maintenance is inevitable. ROC is inevitable.” – Karan Sehgal, Head of Accelirate Robotic Operations Centers As agile enterprises realize the benefits of automation and scale their RPA programs, they will inevitably become more reliant on the digital workforce. While overall beneficial for business (Read [...]

1 03, 2021

RPA to the Rescue – Deploying Automations During Covid-19


With the global shift to remote work, the need for business continuity and resilience has never been greater. As the pandemic heightened digital demands, companies new to automation were propelled into adopting the technology, while those with existing automation programs were forced to move up their roadmaps for RPA. Apart from increased adoption in expected [...]

12 02, 2021

Top 5 RPA Pitfalls and How to Avoid Them


Even with the pandemic-induced current economic climate, the RPA Industry has been growing at exponential rates throughout 2020 and is predicted to continue that trend over the next several years. Currently, the market is flooded with a plethora of “Success Stories”, best practices, and use cases that guide companies towards successful automation programs and specific [...]

6 01, 2021

Scaling Automation with the Flywheel Model


With most agile organizations already having begun their RPA journey, the question on many business leaders’ minds in 2021 will not be how to start an RPA program, but how to scale one. While we have written extensively about scaling in the past, we have recently noticed a pattern emerging that could become the key [...]

9 12, 2020

Which UiPath Partner Level Are You Working With?


UiPath has truly built one of the most robust and thorough Partner Programs in the Enterprise RPA Space.  Whereas other Enterprise RPA companies tend to focus on financial commitments, UiPath has always based their program on making sure a partner is qualified for their tier to ensure the success of their clients.  In this article [...]

25 11, 2020

Insurance Claim Error and Correction Processing


A National Health Insurance Provider is preparing to receive a large number of insurance claims that need to be adjusted using their internal Facets system. These claims were originally kicked out of Facets because they contained errors that needed to be corrected. However, due to company policy these claims are labeled in a way that [...]

9 11, 2020

RPA Pitfall #5 and Conclusion – Not Taking Maintenance Needs into Account


Forgetting About Automation Maintenance and Support One pitfall that we see clients stumble across often is not taking maintenance needs into account. When building automations, whether its attended, unattended, machine learning, or an AI-integrated process, a critical error is made by the organization when they forget that their automations need updates, bug fixes, and general [...]

5 11, 2020

Top 8 Takeaways from Accelirate’s Automation Workshops with UiPath


Accelirate, a UiPath National Diamond business partner, recently co-hosted a series of enterprise automation workshops with UiPath. The 8-week series covered a variety of trending topics in the enterprise automation world from attended bots, to process and task mining, to the ‘robot for every person’ approach and hyperautomation. Each episode featured a different UiPath speaker [...]

3 11, 2020

RPA Pitfall #4: Choosing a Process That Changes Frequently


We have seen organizations deal with one particular pain point - dealing with a process that is always down or in need of support. This is often when an organization chooses to automate a process that changes frequently, causing the automation to crash regularly as well as require constant modifications.  This in turn puts a [...]

26 10, 2020

RPA Pitfall #3: Company Lacking a Clear RPA Strategy


A common mistake companies make early in the automation journey is not setting up a clear RPA strategy. Without a clear plan from management, departments and sub-groups within a company will set up different governance models and each development team will organize and store their automations in different formats and locations. What happens then is [...]

16 10, 2020

RPA Pitfall #2: Striving for End-to-End Automation When It’s Not Cost-Effective


As RPA becomes more universal, there is a justifiable desire to automate cross-functional business processes from end-to-end. The benefits of doing so are clear: cost savings, productivity and efficiency gains, capacity increase, general process improvement, etc. However, in most cases, this is a tricky situation that organizations are lured into based on perceived benefits. We [...]

14 10, 2020

Top RPA Pitfalls and How to Avoid Them


Even with the pandemic-induced current economic climate, the RPA Industry has been growing at exponential rates throughout 2020 and is predicted to continue that trend over the next several years. Currently, the market is flooded with a plethora of “Success Stories”, best practices, and use cases that guide companies towards successful automation programs and specific [...]

29 09, 2020

Process Discovery Best Practices: A Business Analyst’s Perspective


By, Michael Gispert - Accelirate Automation Business Analyst Selecting the first set of processes in an RPA journey can be daunting. The high-overhead costs add pressure to select processes that give an incredible amount of ROI that justify the investment. This leads to rushed projects that are high-risk and at the end of the development [...]

11 09, 2020

Corporate Payroll Reconciliation Process


The Money In department of a Financial Investment Firm is responsible for conducting the Corporate Payroll process each week. Rather than tasking the SME’s with analyzing the incoming Payroll Files and manually navigating the task manager to pull and verify payroll file data, Accelirate implemented a Bot to reconcile payroll files and send the firm’s [...]

11 09, 2020

POS to SAP Sales Amount Verification


The Accounting team at a Fashion Retailer currently reconciles their point of sale system to their bank system and performs a point of sales to SAP reconciliation only if they notice a difference in totals. The reconciliation process takes an employee one hour on average and entails retrieving the monthly sales report from SAP and [...]

22 07, 2020

How to Run a Successful Bot-a-Thon: Citizen Developer University


With the dawn of UiPath StudioX and growing interest in citizen developers, Business Users across the country are using simplified automation building programs to create and implement their own personal automations. Programs such as StudioX are made specifically for business users as they are a simplified version of the typical process automation development studio and [...]

14 07, 2020

Bank Account Maintenance –⁠ Status & Rate Changes


The Account Maintenance team at a Mid-Sized Regional Bank is responsible for handling requests to update account statuses, rates and service changes. These requests come periodically throughout the day and vary in volume, ranging from 40 to 100 requests submitted per day. The Account Maintenance agents spend 12-20 hours each week manually handling these time-sensitive [...]

9 07, 2020

Employee Order Processing


An International Fashion Company holds two yearly shows. After each fashion show, the items debuted are available for sale to the company’s employees. Fulfilling the employee orders involves handoff between 6 different groups: the Fashion Unit, the Finance Department, the individual employees, the Fashion Warehouse, Fashion Account Services, and the International team. Because of this, [...]

17 06, 2020

CashApp Purchase Transaction Processing


The Accounting Department of an International Retail and Manufacturing Company’s sub-brand is responsible for recording and applying cash transactions for each month. The SAP payment processing engine requires all cash transactions for each day of the month to be applied by the first business day of the following month – a process that requires a [...]

15 06, 2020

Port of Entry: PO Creation


The Finance Planning Department for an International Retail and Manufacturing Company and its subsidiary brand companies receives Electronic Data Interchanges (EDIs) from customers via email that contain purchase order requests. Originally, the employees would print out the EDIs for auditing purposes and were responsible for checking the requisitions, ensuring that the sales document type is [...]

9 06, 2020

FHA Quick-Win Automations During COVID-19


FHA MIC Verification Due to the nationwide economic impact of the coronavirus, a large mortgaging investment firm has experienced an increased need for mortgage loan processing. The firm’s loan servicing department is responsible for verifying the status of loans to make sure they are FHA-insured. The Accelirate team created a bot to seamlessly compare the [...]

24 04, 2020

Optical Character Recognition: Invoice Processing


The Accounts Payable Department of a major manufacturing company is responsible for locating and uploading all incoming invoice information into the company’s SAP system. This process is currently extremely manual and consumes up to 75% of the AP team’s day during peak times. The Invoice Processing function is essential to the company’s operations as fulfilling [...]

24 04, 2020

Equity Investment Reporting


A Global Oil & Natural Gas Exploration/Production Company employs a team of Financial Analysts each month to close out all projects from the previous month and run queries on project cash flows. Using finance department applications and a business warehouse system in SAP, this important process includes: running a variety of reports for the internal [...]

24 04, 2020

Medical Billing Claims FPM


A national auto insurance company processes thousands of CMS 1500 forms each month for medical claims billing. This process is extremely manual and takes hours of the billing department’s workday, causing the company to incur high expenses for data entry. The primary purpose of automating this function is to process claim forms more accurately and [...]

3 03, 2020

Auto Insurance: Good Driver Discount Adjustment Process


A major American Auto Insurance company offers a discount for their policy holders who complete a “Cautious Driver” course. After course completion, the Insurance company receives files from three different course vendors and uses two different websites to record the results, populate driver information, look up the insurance policies, and apply the appropriate discounts. This [...]

23 01, 2020

Inventory and Non-Inventory Invoice Processing


A Major International Manufacturing and Retail Company uses both SAP for data entry and DocuWare to keep track of their inventory and non-inventory invoices. Currently the Accounts Payable department is responsible for sorting through over 500 invoice lines for 100+ invoices daily. This task is very monotonous and can take up to an hour per [...]

4 12, 2019

OCR Invoice Processing


The Accounts Payable Department of a major manufacturing company is responsible for locating and uploading all incoming invoice information into the company’s SAP system. This process is currently extremely manual and consumes up to 75% of the AP team’s day during peak times. The Invoice Processing function is essential to the company’s operations as fulfilling [...]

27 11, 2019

Payroll and Transactional Queue Automation


The Shared Services division of a large manufacturing company is responsible for overseeing the payout of wages and salaries to their employees across a number of different plants and locations both inside and outside of the United States. The Shared Services department currently uses the web-service UltiPro to process and generate the payrolls for their [...]

26 09, 2019

Suspense Processing Automation


A Major Loan Servicing Company is responsible for managing their borrower’s suspense accounts. The suspense account is a catch-all account in which the borrower’s money is stored until the loan servicing firm decides where to allocate the funds. The money in the suspense account can be moved to pay any or all of the following [...]

21 08, 2019

Machine Learning and RPA: How to Automate the Enrollment Process


The client is a Leading Online Education Provider Company that is affiliated with more than 300 schools in the United States and receives more than two million applications from potential students annually. The application requirements for each individual school associated with the online services provider is different and each application is submitted with several supporting [...]

10 06, 2019

Create Credit Disputes: A Customer Service Solution


A Fortune 500 Financial Services Company receives more than 200 Credit Dispute Complaints from customers daily. Utilizing a staff of three FTE’s and Four Credit Agents to investigate, action, and respond to each dispute resulted in hours of work daily both within and beyond working hours to appropriately resolve each dispute no more than thirty [...]

10 06, 2019

Know Your Customer Data Download: RPA Implementation in a KYC Process


For any company Customer Relationship Management is an integral part of running a profitable business. Being able to quickly update, upload, and download accurate and up-to-date information, for a Financial Service Company especially, is important for monitoring customer risk and alerting agents and customers of possible fraudulent activity on an account. Currently at this Global [...]

17 04, 2019

Notification of Overdue Items: Accounts Receivable Follow Up


A Global Insurance Company is made up of 100’s of insurance brokers that act as agents for their respective insurance clients. The company has an internal team of accounting employees currently spending a portion of their day dedicated to checking through every policy broker’s accounts and portfolio of corresponding invoices to see if any of [...]

28 11, 2018

Default Management: Automating Mortgage Breach Letters


The client’s Default Management Function was broken into four separate business units: Pre-Foreclosure, Foreclosure, Bankruptcy, and Loss Mitigation. Within the Pre-Foreclosure business unit lies an important activity called ‘Breach’ that involves the servicer aggregating all loan data that warrants a Mortgage Breach Letter and compiling that data into a State-specific format that accommodates for requirements [...]

30 10, 2018

Predictive Modeling: A Marketing Solution


Every month the client considers a large group of people who have mortgages to potentially send out offers about refinancing to. Previously, hand-written rules were manually created by subject matter experts to reduce this large pool of potential recipients to a smaller number of borrowers to send offers to. Of these thousands of offers, which [...]

28 10, 2018

Robotic Process Automation and Application Programming Interface: A Match Made in Heaven or Not?


Robotic Process Automation (RPA) is a surface level automation software which can be used for applications to talk to each other. Application Programming Interface (API) on the other hand is a standardized layer of software integration code which allows applications to talk to each other. Many of our clients have asked the question about RPA [...]

24 10, 2018

A Solution to Default Reporting


Fannie Mae provides incentives to loan servicers to provide accurate reporting for all loans under their portfolio. The Electronic Default Reporting Process requires coordinators to go through a report of all Fannie Mae loans in a portfolio, identify if any loans have criteria that would indicate the loan being in an incorrect status. Once identified, [...]

15 10, 2018

Can Automation & AI be a Corporate Function Just Like HR and IT?


As automation & AI technologies evolve, we see different operating models being utilized in many organizations. At a high level, these are the operating models we see: Business Unit aligned Automation Projects (Some may call them "Shadow IT" or "Rouge IT" Groups) Business Unit aligned Automation Projects with IT Governance Automation Projects within IT Groups [...]

8 10, 2018

To Chatbot or Not? That is the Question


Chatbots are a hot topic everywhere. Everybody wants one, but some are not sure about the technology after hearing the story about the Microsoft Tay Robot. Like anything else in the world of AI, Chatbots are not something that anyone should rush in to deploy in production without proper analysis and training. We will talk about [...]

1 10, 2018

Are Your Business Analysts Highly Paid Interns?


Written By: Rafael Chac, Sr. Automation Consultant at Accelirate Inc. Over this past year I have had countless conversations with Business Analyst (BA) Unit leads and they all seem to share a common pain point, they are spending well over half of their time inputting and manipulating data across multiple platforms. I recently had a [...]

25 09, 2018

Why You Need a Head of RPA From the Beginning Not the End


When a company first embarks on their Robotic Process Automation (RPA) journey, 99% of the time Joe from Finance, Sarah from Process Optimization, or Tom from IT is assigned to investigate RPA. They probably raised their hand at the monthly meeting, and just like every good suggestion, the person that makes it gets to do [...]

19 09, 2018

Post the RPA Pilot – An Operating Model for Scale (Psst..You Have Help)


In my last 2 posts I talked about setting up the RPA CoE and how that can be a very daunting list of activities. But for those who have made the decision to adopt RPA as an enterprise strategy for automation, fear not; You have help. Apart from the Service Providers who have their own methodologies and models, software [...]

18 09, 2018

Types of Roles Required to Build World Class AI and RPA Teams


In our previous articles, we talked about different types of AI technologies and how and where they can be used in an enterprise. It is also important to understand different types of skill sets and organizational structures that can support businesses with these types of initiatives. A typical lean organizational structure we see emerging is [...]

21 08, 2018

RPA Can Save You 15% or MORE on Car Insurance…Everybody Knows That


Well, maybe not on your car insurance, but in the world of back office, many different types of insurance companies face the same efficiency issues. Whether your business is car insurance, property, travel or health, the back office is overwhelmed with a high volume of repetitive processes and frequently changing regulations that make more long-term [...]

8 08, 2018

RPA and Intelligent Automation for Optical Character Recognition Based Business Processes


Many organizations today have well established OCR Processes where accuracy rates are pre-established based on the OCR tool-set deployed and have standard operations procedures defined for the sorters, scanners, verifiers and data-entry operators. Our purpose here is to address how an organization can improve efficiency, accuracy and/or reduce cost of these business processes by using [...]

27 07, 2018

You Don’t Need to be a Developer to Do This! – The RPA Edition


In the heyday of the Y2K testing craze, Test Automation tools were all anyone could talk about. I recall vendors selling their software directly to businesses with the promise of “You do not need to be a developer to automate”. The idea on the face of it was very simple. “You perform your actions on the screen as [...]

19 07, 2018

Our best Offshore RPA Engineer Almost Quit! Here’s Why.


One of the first things we did when we started Accelirate was setup an offshore delivery center and hire Perdie, the best RPA engineer out there. Having built successful technology offshoring companies, we were eager to apply the cost-arbitrage model in RPA as well. What can I say? When you have a hammer, everything is [...]

7 07, 2018

Is Robotic Business Process Automation (RPA) a Challenge to BPO, BPM and EAI?


No matter how you look at it, Robotic Process Automation and Smart Business Process Automation using Cognitive Technologies is a disruptive trend. RPA Technology will have a much further reach into the market than just to the larger enterprises. The lower cost, shorter implementation time cycle and less technologically intrusive nature of RPA implementations lends [...]

30 06, 2018

Yet Another Article on So Called “Digital Transformation” But This Time in the Context of Robotic Process Automation


“Digital Transformation” is one of the buzzwords that has been thrown around quite frequently these days. It seems everyone has their own answer to the question “What is Digital Transformation?” A better way to think about it is to address the “Why/How?” questions around Digital Transformation first. In this article, we try to address these [...]

18 06, 2018

Digital Transformation – The Great Game – Part 1 of 3


This is a brief story of “Digital Transformation” from a Writer’s Layman point of view. These two words are flashed everywhere by highly paid experts and consultants to an extent where they claim that every business will die if it does not digitally transform itself frantically by adopting all or most of the new age [...]

4 06, 2018

Why Credit Card Transactions and Banking Operations Have Successful RPA Implementations


Transaction based companies that are highly regulated are a naturally ripe spot for Robotic Process Automation. Large payment processors like MasterCard, Visa and many banks like Capital One and Barclays have become the poster child for RPA initiatives. When looking at workflows to evaluate KPI for an RPA Implementation, often overlooked criteria are scale and executive buy-ins [...]

28 05, 2018

How Managed IT Services Can Use RPA to Lower Their Bottom Line


Written by: Matt Gallo, Chief Sales Officer at Accelirate I have spent most of my career in the Managed Services arena. Not just locally, I have been a part of national enterprises and been involved for years in peer growth groups like TruMethods, IT Nation, MSP Alliance and many others. I made it an art to combine [...]

19 05, 2018

How is IT Sales Evolving in the Age of Automation and AI?


For as long as I can remember, IT Sales has always been about three words: Product, Product, and Product. The technology was evolving at such a rapid pace, that you didn’t even have to wait for something to be end-of-life anymore because the new shiny product did oh so many things more that you just had [...]

26 04, 2018

Is RPA Technology Revolutionary or Evolutionary?


We often ask this question when an innovative technology trend emerges that takes the IT world by storm, especially when it is offering the “silver bullet.” While these “revolutionary” technologies can have a profound impact on a company’s performance, there also comes a point where senior management needs to evaluate that technology to see its potential [...]

5 03, 2018

RPA Lessons Learned #3


Every RPA Developer understands the struggle of trying to automate a process that requires some type of Citrix or virtualized environment interaction, it’s a constant battle of trying to reliably interact with the underlying system while at the same time considering the validation criteria required to satisfy the business requirements. Here are the top 2 [...]

2 03, 2018

Increase Call Center Productivity with Robotic Process Automation Solutions


It's an experience most of us are all too familiar with. Call a Customer Service Center for any company, you might be put on hold several times during the call. The Customer Service Representative (CSR) takes customer data and manipulates multiple internal IT systems to retrieve, update or delete data. Most CSRs switch between multiple [...]

1 03, 2018

RPA Lessons Learned #1


There are two important aspects to automating a process: Interaction: which is all the manual activity (clicks, copy-paste, etc.) that the human does to move the process forward Intelligence: which is the tacit decision making that the human does to direct the process The lesson learned is that while cognitive automation technologies continue to evolve at a [...]

19 12, 2017

Digital Transformation – The Great Game – Part 3 of 3 – What do Blockchain, AI, IOT and APIfication Mean for My Business?


In Part 3, of our 3-part series of "Digital Transformation, The Great Game", we will talk about some of today's mega technology trends around Blockchain, AI, IOT and "APIfication". There is enough information about all of these in plenty of other news sources, so I have no intention of defining each; my purpose for writing [...]

13 12, 2017

Digital Transformation – The Great Game – Part 2 of 3


In the last article, we talked about the fast-moving evolution of digital technologies that are changing the business landscape rapidly. In my view, at a high level, every Business utilizes IT to increase productivity/efficiency/revenue OR decrease Costs. This series of the 3 Articles is a high-level viewpoint on the evolution of various digital transformation technologies [...]

5 12, 2017

Addressing the Big Pink Robot in the Room – How to Take the Robot Out of the Human


We have all been there, or even are there, performing a task, over and over again, because it has to get done.  It is not what we signed up to do, it isn't what we wake up in the morning for, yet, it is a requirement for us to do our job, so we are [...]

28 11, 2017

Artificial Intelligence and Process Automation


From the beginning days of IT, one of the key goals has always been to automate manual business processes. From mainframes to client server application developments, to Internet, Business Process Management(BPM) based workflows and rule processing technologies; we have come a long way. As we developed applications to automate business processes, we realized that most of [...]

18 10, 2017

Validating RPA Processes Using the Process Assessment Questionnaire


In this period of Robotic Process Automation, AI, and IOT, there is little room for errors, delays, or poor technology investments. After determining which RPA tool best fits your unit area, the next question you need to ask is what processes are best suited for automation and which establish the "easy win scenario" and build the [...]

11 10, 2017

Setting the Tone with Enterprise Automation Using RPA Within the Organization


The Path to Take What path can you undertake in setting up at Robotic Process Automation (RPA) practice? Who is involved in this selection process? What are the teams involved? Do you go desktop or VM? At what juncture is IT involved? Do you start slow, with smaller POC's, and build progressively with higher volume [...]

21 09, 2017

Impact of Robotic Process Automation in the Insurance Industry


Robotic process automation is the latest technological development that has taken the insurance industry by storm.  It allows firms to make their business processes increasingly streamlined and efficient as well as significantly improving their capacity to take on a larger quantity of clients. While partial and ad-hoc automation has long existed within the insurance industry, [...]

11 09, 2017

Impact of Robotic Process Automation in Banking


The world is moving fast and so should your enterprise. In today's time of fast-paced innovation and evolution, visionary and revolutionary businesses are looking towards enhancing and elevating their business operations in every possible way. This cut-throat competition requires an organization to implement strategies and inputs that are cost effective, time-saving and at the same [...]

29 08, 2017

Consider Tackling Low Hanging Business Process Automation Challenges with Digital Robotic Process Automation


Every business these days is a combination of people, processes, and technology. People create and run the processes and they also procure technology to run those processes. Process automation can simply be achieved through buying a packaged software and/or build a software. But every time one buys or builds a piece of software a few [...]

16 08, 2017

Robotic Process Automation for Healthcare Providers


Multiple Robotic Processes have helped us in performing better in many fields including accounting, finance, telecommunications, and so on. New techniques such as RPA or Robotic Process Automation are being employed to get better results. It holds great potential to quickly increase efficiency, reduce errors and decrease costs by automating tasks that are manual, high-volume [...]

27 07, 2017

Impact of Robotics in Finance and Accounting


We grew up hearing stories of Robots taking hold of the world and learning interesting discoveries about Artificial Intelligence. As a consequence, all of us have wished at some point in our lives to have robots to take care of our everyday mundane tasks and make our lives easier. Today, that imagination is taking the [...]

25 07, 2017

How Business Process Automation Compares With Outsourcing


Business Process Automation (BPA) and outsourcing share many similarities. Both are intended to take difficult, redundant and time-consuming tasks and use a lower cost alternative to execute them. Organizations that use BPA or outsourcing enjoy the benefits of reduced costs and improved efficiency. The difference between the two is that BPA relies on technology and [...]

11 07, 2017

Role of Robotic Process Automation in the Age of Digital Transformation


"Digital Transformation" is one of the buzz words that has been thrown around quite frequently these days. It seems everyone has their own answer to the question "What is Digital Transformation?" A better way to think about it is to address the Why/How questions around Digital Transformation first. In this article, we try to address [...]

22 06, 2017

The Impact of RPA in Customer Service Call Centers


Robotic Process Automation (RPA) refers to a wide range of advanced, intelligent tools that are used to fulfill routine tasks. RPA is being used by various industries for scalability and cost savings, and there is one industry in particular that has a lot to gain is customer service. With the ability to provide solutions to [...]

21 06, 2017

The Automation Wave and What it Means for the BPO Industry


What if someone told you that in order to survive, your business would have to embrace automation or perish. Would you believe it? At one point, this may have sounded drastic. But the future of business process outsourcing (BPO) is facing its biggest challenge yet: automation. As new technology emerges, the BPO industry will continue [...]

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