Accelirate Releases RDA-as-a-Service Offerings for Desktop Automation at Scale 2020-05-21T19:50:55+00:00

Accelirate Releases RDA-as-a-Service Offerings for Desktop Automation at Scale

Accelirate Inc. today announced the release of two new Robotic Desktop Automation Service Programs: RDA90X, a 90-day desktop automation accelerator program; and RDA365, a year-long lifecycle management program designed to enable, implement, support and monitor the use of this technology at the user level.

The South Florida-based firm gained industry-wide recognition in 2018 for creating the first complete automation accelerator program, RPA90X, a program designed to jumpstart clients’ RPA initiatives and deliver 3-5 automated processes in just 90 days. Accelirate’s latest desktop automation offering RDA90X is based on the same foundation and delivery methodology, providing clients with 3-5 Accelirate-built production-ready desktop automations within 90 days.

Accelirate’s second RDA offering, RDA365, was created for the enterprise aiming to scale their desktop automation deployment. The year-long program was designed to ensure the technology has been and continues to be utilized properly. It delivers the client 12-20 desktop automations within one year’s time and provides Citizen Developer Training, enabling users to develop their own automations. Under the RDA365 model, the enterprise will get 24 Accelirate-coached Citizen Developer Competitions, or “Bot-a-Thons”, using the selected citizen developer bot platform. Users will be evaluated and classified as either Casual Users or Power Users, with Power Users receiving their own Citizen Developer License. RDA365 also provides access to Accelirate’s Managed Robotic Operations Center (ROC) for Citizen Developer support and usage monitoring. The ROC is responsible for evaluating and approving the client’s Citizen Developer-built automations before implementation, functioning as an external COE.

“Now that we have entered the world with a focus on a Bot for Every Person, companies have been searching for ways to accelerate these initiatives as well as manage the technology as a program, “ said Ahmed Zaidi, Accelirate’s Chief Automation Officer.

While many modern enterprises have implemented RPA for back-office processes, desktop automation can be just as valuable to digitally transforming front-office tasks. Robotic Desktop Automation (RDA) bots run alongside humans to assist with tasks as the human employee carries out their work. These bots function as high-impact digital assistants and can be triggered by an employee at any time to provide help as needed. Desktop automation has proven tremendously advantageous in real-time environments like call centers, in which desktop bots can quickly retrieve and update customer records while the human employee is speaking with the customer. In cases like these, the assistance of the desktop bot provides higher-quality customer service while ensuring real-time, up to date internal records.

Accelirate’s founders, who come from deep Enterprise IT experience, understand the need for technology solutions that enable business operations to continue during times of remote work and staggered hours. The dual release of RDA90X and RDA365 illustrates the company’s commitment to supporting the future of work and providing innovative, value-driven solutions for the modern enterprise.